ISO 9001:2015 Certification is a popular certification standard for companies across many sectors.
ISO 9001 aims to enhance the quality of an organization’s products & services. It also helps to improve customer satisfaction and streamline business operations.
A properly implemented ISO 9001 management system can also help your organization by saving costs in the long run through increased efficiency and reduced downtime due to error.
A Quality Management System (QMS) is the backbone for ISO 9001:2015 Standard. The successful implementation of a QMS can help your organization to achieve business excellence.
What is a Quality Management System?
The Quality Management System may be a centralized system that facilitates management review, effective resource utilization, and continuous improvements. It standardizes business processes that are implemented to make sure organizations are following a consistent procedure in production and operation.
QMS requires the creating of Comprehensive Operating Procedures (SOPs) and deploying a robust Management Framework to ensure product quality is always top-notch. ISO Certification ensures continuous improvement and enhanced risk assessment. It helps in achieving a systemic approach, product quality, and process consistency across all departments of the organization.
8 Core Elements of a top-quality Management System
Quality Management System helps in achieving ISO Standard compliance, enhances process quality, and streamlines operations.
ISO 9001:2015 is based on the following principles of Quality Management:
• Customer Focus
• People engagement
• Process approach
• Continuous improvement
• Evidence-based decision making
• Relationship Management
The core components of a top-quality Management System include:
- Quality Objectives
QMS requires drafting the standard objectives to start with. The objectives will define the future goals and therefore the purpose of QMS.
A well-drafted objective determines the success of the QMS. It helps the organization to understand customer requirements and cater to the growing demand effectively.
2. Organizational structure and responsibilities
QMS must have the updated organizational structure and include the corresponding responsibilities to attain goals and set KPIs for every team.
There should be a clear representation of the roles and responsibilities of each team.
3. Data Management
Managing the organizational data effectively is a key requirement for the QMS system. Data Management helps in identifying the vulnerabilities and taking the required corrective actions promptly.
Inaccurate data management could lead to inconsistent product quality, operational inefficiency, and low customer satisfaction.
Hence, management must be monitoring the system with timely checks on the vulnerabilities of the business operations.
The organization must have a strong QMS to ensure all required information is collected and processed the proper way and the practice of continuous improvement is followed in analyzing the collected information
Streamlining of Business Operations is a vital aspect of the QMS System. All the organizational processes must be identified.
The effectiveness of resource utilization determines the respective results. All the results must be tracked and optimized accordingly.
The process optimizations follow the below steps:
• Identifying the organizational processes and resources utilized
• Defining process standards and corrective actions if any
• Setting up a way to measure continuous improvements
• Recording the changes in process, improvements, and results. Follow a uniform approach to realize a consistent result.
• Practicing Continuous Improvement to further optimize the method
5. Customer Satisfaction with Product Quality
Measuring Customer Satisfaction is another requirement of the QMS. Customer Satisfaction is the measure of quality process effectiveness.
Hence, by conducting customer interviews, feedback, surveys, the extent of customer experience delivered and satisfaction from the product or service is measured.
6. Continuous Improvements
Continuous Improvement is a must-do practice to follow for achieving consistent product quality.
For the organizational process to satisfy the requirements of ISO 9001:2015, the continual improvements practises must be documented and the control points must be tracked periodically. This will help ensure a smooth operation with quality as the top priority.
7. Quality instruments
For product companies that use ISO 9001:2015 to enhance their efficiency and service quality, the instruments used must be maintained to a high grade of quality.
The testing and calibration equipment utilized in testing the system must comply with ISO 9001:2015 guidelines.
8. Document Control
A QMS should include documented information that records all important aspects and organizational operations including the following:
• Employee Communication on critical projects or tasks
• Evidence of Process Improvements, Operational Processes, Organizational Structure, etc.
• QMS Conformity and Knowledge Sharing
All the documentation regarding the QMS should be focused on enhancing the organization’s operational processes and functions. It must be managed and monitored regularly for the continued success of the QMS.
Note: Organizations should also not fall victim to the classic “set it and forget it” mentality with QMS implementations. ISO 9001 encourages continual improvement, which means that your organization should be re-evaluating your existing processes and procedures on a fairly regular bases to understand what is working, and what is not functional for your company culture. Some processes might work on paper, but in practice they are not effective.
To learn more about implementing an efficient Quality Management System in UAE, ask our expert ISO Consultants right away!
About the Author
John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. John likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach out for expert consultation on any ISO related queries.
Aurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide.
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To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.