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ISO Update aims to provide information, resources, and updates around the Standards and Certification industry. We believe that organizational standards can help businesses of all shapes and sizes become more efficient and successful on a local, federal, or global scale.

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8 Components of a Top-Quality Management System

ISO 9001:2015 Certification is a popular certification standard for companies across many sectors.
ISO 9001 aims to enhance the quality of an organization’s products & services. It also helps to improve customer satisfaction and streamline business operations.

A properly implemented ISO 9001 management system can also help your organization by saving costs in the long run through increased efficiency and reduced downtime due to error.

A Quality Management System (QMS) is the backbone for ISO 9001:2015 Standard. The successful implementation of a QMS can help your organization to achieve business excellence.

What is a Quality Management System?
The Quality Management System may be a centralized system that facilitates management review, effective resource utilization, and continuous improvements. It standardizes business processes that are implemented to make sure organizations are following a consistent procedure in production and operation.

QMS requires the creating of Comprehensive Operating Procedures (SOPs) and deploying a robust Management Framework to ensure product quality is always top-notch. ISO Certification ensures continuous improvement and enhanced risk assessment. It helps in achieving a systemic approach, product quality, and process consistency across all departments of the organization.

8 Core Elements of a top-quality Management System
Quality Management System helps in achieving ISO Standard compliance, enhances process quality, and streamlines operations.

ISO 9001:2015 is based on the following principles of Quality Management:

 • Customer Focus
• Leadership
• People engagement
• Process approach
• Continuous improvement
• Evidence-based decision making
• Relationship Management

The core components of a top-quality Management System include:

  1. Quality Objectives
    QMS requires drafting the standard objectives to start with. The objectives will define the future goals and therefore the purpose of QMS.

A well-drafted objective determines the success of the QMS. It helps the organization to understand customer requirements and cater to the growing demand effectively.

2. Organizational structure and responsibilities
QMS must have the updated organizational structure and include the corresponding responsibilities to attain goals and set KPIs for every team.

There should be a clear representation of the roles and responsibilities of each team.

3. Data Management
Managing the organizational data effectively is a key requirement for the QMS system. Data Management helps in identifying the vulnerabilities and taking the required corrective actions promptly.

Inaccurate data management could lead to inconsistent product quality, operational inefficiency, and low customer satisfaction.

Hence, management must be monitoring the system with timely checks on the vulnerabilities of the business operations.

The organization must have a strong QMS to ensure all required information is collected and processed the proper way and the practice of continuous improvement is followed in analyzing the collected information

4. Processes
Streamlining of Business Operations is a vital aspect of the QMS System. All the organizational processes must be identified.

The effectiveness of resource utilization determines the respective results. All the results must be tracked and optimized accordingly.
The process optimizations follow the below steps:
• Identifying the organizational processes and resources utilized
• Defining process standards and corrective actions if any
• Setting up a way to measure continuous improvements
• Recording the changes in process, improvements, and results. Follow a uniform approach to realize a consistent result.
• Practicing Continuous Improvement to further optimize the method

5. Customer Satisfaction with Product Quality
Measuring Customer Satisfaction is another requirement of the QMS. Customer Satisfaction is the measure of quality process effectiveness.

Hence, by conducting customer interviews, feedback, surveys, the extent of customer experience delivered and satisfaction from the product or service is measured.

6. Continuous Improvements
Continuous Improvement is a must-do practice to follow for achieving consistent product quality.

For the organizational process to satisfy the requirements of ISO 9001:2015, the continual improvements practises must be documented and the control points must be tracked periodically. This will help ensure a smooth operation with quality as the top priority.

7. Quality instruments
For product companies that use ISO 9001:2015 to enhance their efficiency and service quality, the instruments used must be maintained to a high grade of quality.

The testing and calibration equipment utilized in testing the system must comply with ISO 9001:2015 guidelines.

8. Document Control
A QMS should include documented information that records all important aspects and organizational operations including the following:
• Employee Communication on critical projects or tasks
• Evidence of Process Improvements, Operational Processes, Organizational Structure, etc.
• QMS Conformity and Knowledge Sharing

All the documentation regarding the QMS should be focused on enhancing the organization’s operational processes and functions. It must be managed and monitored regularly for the continued success of the QMS.

Note: Organizations should also not fall victim to the classic “set it and forget it” mentality with QMS implementations. ISO 9001 encourages continual improvement, which means that your organization should be re-evaluating your existing processes and procedures on a fairly regular bases to understand what is working, and what is not functional for your company culture. Some processes might work on paper, but in practice they are not effective.

To learn more about implementing an efficient Quality Management System in UAE, ask our expert ISO Consultants right away!

About the Author

John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. John likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach out for expert consultation on any ISO related queries.

About Aurion

aurion-logoAurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide.

Aurion ISO Consultants is an Award-Winning Consultant firm in Dubai, UAE and one of the fastest-growing ISO Service provider in the UAE and GCC region. We have assisted 1800 clients across several countries globally.

We provide you with a Single-Window Solution with ISO Consulting, ISO Training, and ISO Implementation and ISO Audit Services. With our ISO Certification, you can transform your business into quality first one.

Contact Us: Aurion ISO Consultants | 0097142504150 | |#213&214,6E-A Dubai Airport Freezone, Dubai |

While you are planning to implement ISO Certification Standards for your organizations, to know more about the ISO Certification standards and all ISO related services from Aurion ISO Consultants, you call us right away!

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Written by Jorine Bibi

If you’re familiar at all with the concept of ISO certification, you likely think of it with regard to businesses and large industries. These are the environments within which quality management and the standardization of practices can appear to matter most. And to be sure, the International Organization for Standardization (ISO) has put forth innumerable sets of standards that benefit operations in business and industry. However, ISO activity is not exclusive to these areas. It can also be useful in other fields we don’t consider as frequently — such as education.

Sure enough, in 2018 we saw the announcement of ISO 21001, designed as a new set of standards for “Educational Organization Management Systems.” It became the first international management standard for the education field, and was meant to benefit educational institutions and learners alike.

To delve further into ISO 21001 and what it means for the education sector, here are a few specific points about the standards and the people and institutions they affect.

The First Educational Organization Management Standards

It’s important to point out that this is not necessarily the first set of standards applied to education. Others, however, have been more polarizing. Most notable are the standardized tests that are used across the U.S. to help determine students’ qualifications for higher education. These have existed for a long time, and though they do help to establish an easier method for assessing and placing students, there are common arguments suggesting that they’re actually detrimental to education. An article on testing by a University of Pittsburgh professor outlined numerous ways in which standardized testing can be problematic, including such points as that testing prep takes away from learning time; that content knowledge declines in favor of testing strategy; and that schools with poor testing reputations actually lose resources.

This is not to imply that standardizing practices in education is necessarily bad. Instead, it’s to point out that there are existing examples of standardization, some of which just happen to be questionable. The ISO 21001, however, is the first global standard of its kind for the actual management of educational organizations.

ISO 21001 Benefits

Different ISO standards can be difficult to fully understand from the outside. Details in fact aren’t always even available to any who aren’t directly using said standards. By now though, enough information about ISO 21001 has become available that we can discuss its key benefits with some clarity.

A write-up by Code Acts In Education provides one of the more granular examinations of the standards, and highlights 11 specific benefits that are actually listed in an “explanatory PowerPoint” about ISO 21001. These include, but are not limited to: aligning educational mission, vision, objectives, and action plans; inclusive and equitable education for all; more personalized learning and responsiveness to special education needs; consistent processes and evaluation tools; models for improvement; and increased credibility of the educational organization. In short, ISO 21001 is designed to fully standardize the business of education — from goals, to methods, to adjustments.

Directives for Educators

From the outside looking in, we think of teaching as a learned skill more than an ongoing job. That is to say, we imagine that teachers educate themselves, train, obtain degrees, and then simply do one job for as long as they see fit to do it. In a technical sense this is accurate, but the truth of the matter is that teachers have to have the capacity to adjust.

This in fact is something that’s increasingly emphasized in the actual education of teachers as well. As Maryville University outlines for students considering taking an online doctorate in education, aspiring teachers training to educate need to learn “the leadership abilities and perspective to meet the challenges of today — and tomorrow.” That’s another way of saying that teachers are now being trained to lead by adaptation, and to be poised to embrace and capitalize on changes.

ISO 21001 standards work hand-in-hand with this increasing emphasis on adaptability by providing more guidance for a greater variety of situations. While teachers and educational leaders should still be able adapt on their own, and get creative in finding solutions to new problems, ISO 21001 provides a blueprint for a lot of the changes that may arise.

An Even Playing Field for Learners

Interestingly enough, another significant aspect of ISO 21001 standards for educational institutions — both in school environments and elsewhere — is that they can help to even the playing field for learners. This is almost ironic given the aforementioned example of standardized testing as an existing standardized education model that can actually result in less fairness between learners.

Because ISO 21001 establishes guidelines for so many scenarios related to how education is handled and how learners are to be approached and managed, the hope is that in time the standards will result in a more uniform education ecosystem. This does not mean that every institution and instructor has to be the same, or even teach in the same way. But specific problems should be addressed similarly, such that one learner facing difficulty in a given environment isn’t given less of a chance to overcome the problem than another student facing the same situation within a different institution.

It will be fascinating to see what impact ISO 21001 ultimately has on educational institutions over time. Less than two years into the standards’ availability, it’s a little bit too soon to make a determination. But the practices and potential benefits outlined above make it clear why standards like these are worth exploring.

About The Author

Jorine Bibi Author LogoJorine Bibi is an environmental blogger. She hopes that her articles provide her readers with information on what the world can do to reduce its energy use. She also believes that if we don’t address the issue of climate change soon it will be too late. In her free time, she likes to tend to her garden.

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What is ISO 27001 Gap Analysis?

Written by: Narendra Sahoo

Organizations seeking a high level of security and protection for their IT Infrastructure are advised to achieve ISO 27001 certification. ISO 27001 is a globally-recognized standard that organizations use as a benchmark to audit and certify their Information Security Management System (ISMS). Achieving ISO 27001 certification simply demonstrates that the organization has a robust management framework in place to protect the confidentiality, integrity, and availability of the organization’s IT infrastructure. But when the organization commits to this standard of excellence, ensuring continuous compliance is critical. Conducting a thorough Assessment and Gap analysis of the organization’s IT Infrastructure and its ISO 27001 Compliance requires commitment and exceptional expertise. In today’s article, we discuss what an ISO27001 Gap Analysis is and why it is an essential part of the ISO 27001 Audit process. So, let us first quickly understand what an ISO 27001 Gap Analysis is.

What is an ISO 27001 Gap Analysis?

An ISO 27001 Gap Analysis also known sometimes as Compliance Assessment or Pre-Assessment is an assessment that provides a high-level overview of your organization’s current security posture. The assessment and report serve as a guide to organizations for achieving ISO 27001 certification.  The assessment involves comparing the organization’s existing information security controls against the requirements of ISO 27001. The Gap Analysis measures the current state of compliance against the Standard and also scopes the organization’s ISMS parameters across all business functions. Itprovides companies with the necessary information and recommendations of controls that may need to be implemented to close the gaps. The Gap Analysis helps companies understand the best way to improve and streamline their internal information security management systems to ensure they meet the requirements of the ISO 27001 standard.

When is an ISO 27001 Gap Analysis performed?

An ISO 27001 Gap Analysis is a professional assessment that is performed between stage 1 and stage 2 of the ISO 27001 Audit process. The assessment helps bridge the gap between stage 1 and stage 2 of the ISO 27001 Audit. The objective is to ensure that any ISMS gaps that were identified in stage 1 are addressed appropriately.It further helps companies prepare for stage 2 and the ISO 27001 certification process. It is important to note that a gap analysis is mandatory in ISO 27001,but only after an organization has developed its Statement of Applicability. It details the security posture on each of the 114 information security controls that are outlined in Annex A of ISO 27001.So, ISO 27001 gap analysis should be performed only for the controls from Annex A of the ISO 27001 standard and is also done before the start of ISO 27001 implementation to get a perspective on the current standing of the organization and the quantum of work involved.

What to expect from an ISO 27001 Gap Analysis?

Companies hire professional consultancies to perform the ISO 27001 gap analysis. During this course of analysis, the auditors will assess the existing information security processes, procedures, and documentation of the organization and compare these against the requirements of the ISO 27001 standard. This is done to identify areas that require improvement in their existing information security processes and procedures. The report of the analysis performed will highlight deficits in systems against the requirements of the ISO 27001 standard, and further help address the identified issues. Conducted by an ISO 27001 specialist, the analysis gives a detailed assessment and analysis report detailing the findings which include:

  • The current state and maturity of the information security processes and procedures.
  • The compliance gaps as against the requirements of the ISO 27001 standard.
  • The scope of the organization’s ISMS.
  • Details about the internal resource requirements for achieving compliance.
  • An outline plan of action indicating the level of effort required to implement ISO 27001.
  • The tentative timeline to achieve certification readiness.

What are the benefits of an ISO 27001 Gap Analysis?

  • You will get an overview of the organization’s current security posture against the requirements of ISO 27001.
  • It guides the organization in its efforts to achieve ISO 27001 certification.
  • The gap analysis scopes your ISMS parameters across all business functions.
  • The analysis gives clarity on what needs to be included in the scope of ISMS and controls that need to be implemented
  • Helps estimate the resources and budgetary needs of the ISO 27001 project.
  • Ensures translation of cybersecurity into business policies procedures and framework.  
  • The valuable insight obtained from the analysis enables the organization to plan a strategic roadmap for the implementation of necessary cybersecurity controls.
  • It also provides you with a potential timeline for achieving ISO 27001 certification.
  • The gap analysis will help the organization get closer to achieving the accredited certification.

Final thought

For those organizations looking to seek high-level security for their IT infrastructure must comply with the ISO 27001 and perform a Gap Analysis. It allows you to benchmark the organization’s existing policies and controls against the ISO 27001 standard. It will allow you to identify gap areas in the organization’s processes, policies, and controls and highlight weak areas in the system. So, to strengthen the organization’s security posture, businesses should consider performing an ISO 27001 audit and gap analysis to develop a strong business case for implementing an ISO 27001-compliant ISMS.

Author Bio

Narendra Sahoo (PCI QSA, PCI QPA, CISSP, CISA, and CRISC) is the Founder and Director of VISTA InfoSec, a global Information Security Consulting firm, based in the US, Singapore & India. Mr. Sahoo holds more than 25 years of experience in the IT Industry, with expertise in Information Risk Consulting, Assessment, & Compliance services. VISTA InfoSec specializes in Information Security audit, consulting and certification services which include GDPR, HIPAA, CCPA, NESA, MAS-TRM, PCI DSS Compliance & Audit, PCI PIN, SOC2, PDPA, PDPB to name a few. The company has for years (since 2004) worked with organizations across the globe to address the Regulatory and Information Security challenges in their industry. VISTA InfoSec has been instrumental in helping top multinational companies achieve compliance and secure their IT infrastructure.

Find VISTA InfoSec on Youtube

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Written by John Wick of Aurion ISO Consultants

The Export business is a very lucrative sector with numerous small and medium companies operating in the sector. There are few large Multi-National Companies too in the export sector, but mostly it is a very fragmented and decentralized sector globally.

The Export sector facilitates the supply chain for a wide range of industry verticals like automotive, food, engineering, and more.

Getting ISO Certification for your export house could add value and raise your brand image globally. It will help you in finding new market opportunities easily and grow your market fast.

Having an Internationally Accredited Certification for the export house will help you gain acceptance fast as a quality first brand in the international markets.

Ideal ISO Standards for your Export Business

ISO 9001:2015 Certification

ISO 9001 Certification provides guidelines and frameworks for building a Quality Management System (QMS).

The QMS Certification will transform your organization’s business processes and daily operations.

International Business and Global Trading

Getting ISO 9001 Certified will enhance the brand image and product quality to international standards.

Successful implementation of ISO 9001 Certification and the Quality Management System will help organizations streamline their business process.

Continuous Improvement and Implementation of Industry Best Practices

It will help businesses to implement continuous improvements and best practices to enhance product quality.

The quality standards will be applicable in all divisions of the company like procurement, operations, sourcing, manufacturing, etc.

Thus, only products, parts, and services that are compliant to international standards would be delivered by the brand.

It in turn results in reducing overhead costs, enhance product quality and save overall expenses in the long run. ISO 9001 Certification also ensures the standardization of products.

Hence, the products manufactured or locally sourced could be made available to international markets by standardizing the technical specifications of product manufacturing.

Ensuring Consumer Safety and Satisfaction

Customer Satisfaction is a top priority for ISO Certification Consumers trust ISO Certification and the brands associated with the Certification are deemed to be perceived as a quality first brand.

ISO 14001:2015 Certification

To further strengthen the brand image and also part of the social responsibility of every brand is to keep the environment clean.

ISO 14001 Certification will help organizations to reduce the dependence on natural resources, save energy, and reduce the environmental impact.

Organizations could implement ISO 14001 Standards and streamline their procurement and supply chain.

Eliminating raw materials or products that are non-degradable, non-renewable, etc., and finding alternatives to packaging, designing, and manufacturing that results in reducing environmental impact is the key to ISO 14001 Certification.

The reduction of waste and efficient use of resources is the key theme of ISO 14001. It helps in gaining the competitive advantage and trust of stakeholders.

The EMS Standard will enable an organization to comply with the legal requirements and government regulations on environmental protection

Thus, it helps the organization to not violate any government laws and also protect the environment. At the same time, grow into a sustainable business establishment by minimizing the impact one environment and emphasize on building quality products and services.

ISO 45001:2018 Certification

The Occupational Health and Safety Management System consists of a framework for managing health risks and safety standards.

Reducing workplace incidents and enhance the safety of employees is the key focus of ISO 45001 Certification.

Large and small export companies who have warehouses and manufacturing units could get ISO 45001 certification to secure their workplace from any unprecedented incidents and enhance worker safety.

ISO 45001 Certification lists down a systematic process of risk management, regulatory compliance, promotion of safe work practices, continual improvement, etc.

Integrating Health & Safety Standards into the organization’s overall management system helps in achieving long term sustainability.

It helps better employee engagement and builds trust among stakeholders and partners. It also will add to the brand image and competitive advantage of the export company.

ISO 22000 Food and Safety

Export companies specialized in Food Stuff Trading, food processing, packaging and shipping, ISO 22000, and HACCP Certification is a must-have.

The food manufacturing and allied sectors are governed by strict regulations and guidelines by the government. There are also specific import-export inspection and certification systems for the food industry.

The Food Safety Management System provides guidelines on food safety practices, regulatory requirements, specification of food chain customers, quality assurance policies, etc.

ISO 22000 Certification includes the guidelines of HACCP (Hazard Analysis & Critical Control Points).

It provides a preventive approach in which each step in food processing, storage, and distribution is analyzed for potential hazards.

Food Safety Standard is a crucial standard required for all food manufacturers and exporters, as the consequences of unsafe food are serious and would invite hefty fines especially when involved in international trade.

ISO 222000 Certification will ensure a global certification and ensure safety with 100% quality assurance on a global level.

To know more about ISO Certification for your export company, talk to our expert team right away!

About the Author

John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. Likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach
out for expert consultation on any ISO related queries.

About Aurion ISO Consultants

Aurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide. Aurion ISO Consultants is an Award-Winning Consultant firm in Dubai, UAE and one of the fastest growing ISO Service provider in the UAE and GCC region. We have assisted 1800 clients across several countries globally. We provide you with a Single-Window Solution with ISO Consulting, ISO Training, and ISO Implementation and ISO Audit Services. With our ISO Certification, you can transform your business into quality first one.

Contact Us: Aurion ISO Consultants | 0097142504150 |
|#213&214,6E-A Dubai Airport Freezone, Dubai

Follow our Social Pages Here:
LinkedIn: Aurion ISO Consultants
Facebook: Aurion ISO Consultants
Twitter: Aurion UAE

Interested in writing for ISOUpdate? Contact us today to learn how you can publish your work today.

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What to Expect in an ISO Audit

Expectations from ISO audits can largely depend on the type of organization you are a part of. ISO audits examine whether a company’s management systems are in compliance with the ISO standards and relevant requirements. They also identify the existing or potential errors within management systems and suggest ways to rectify them. Other than addressing problems, audits help in checking what actions have been taken to meet organizational goals and objectives as they look for ways through which improvement can be made within the system.

The various types of audits include certification audits, on-site or remote audits, internal audits, and surveillance audits.

You can learn about the various types of audits here.

What do ISO Auditors Look for?

Effective ISO auditors look to understand the overall goal of your management system and provide evidence that helps them assess an organization’s compliance with the ISO standards. ISO auditors assess and evaluate organizational performance, below are a few examples of where an auditor would assess processes and why. These examples specifically address ISO 9001:2015.

a. employee training: as covered under the competence training and awareness clause of ISO 9001, records of employee training are monitored by auditors. To ensure workforce capability, auditors may inspect employee work evaluations, training test scores, degrees and certifications, position descriptions, employee resumes, performance reviews and training agendas.

b. management resources: to implement a quality driven culture and continuous organizational improvement, auditors focus on expanding and clarifying requirements for management responsibility as part of the QMS.

c. document control: organizations are required to document the process of controlling the creation, maintenance and access of documents according to ISO 9001 quality management standards. The documents can either be present in the form of paper or an electronic file and must be available in formats that make sense for the organization i.e. in the form of spreadsheets, presentations, images, or video clips. They must be tagged, titled, or numbered for their easy identification and should be approved by individuals with authority every time they are updated.

d. Enterprise quality management software: choosing the correct e-QMS to comply with the ISO requirements is also essential and is considered a good practice although it is not strictly required by the standard.

e. Management review agenda: to meet the requirements of the standard,a detail-oriented agenda with updated, complete information to mitigate risks and record actions that help with quality management is expected.

f. CAPAs: auditors understand that quality driven organizations focus on continuously updating and improving their systems by taking preventive and corrective actions along the way. Auditors expect companies to invest in strong CAPAs that promote organizational agility and conformance for an effective QMS.

This list is not an exhaustive list of what you can expect during an audit, but simply a few examples of what you can experience during your audit and why the auditor will be looking into them. At an audit, you can expect your auditor to be looking for conformance to the standard. Therefore, you will want to be forthcoming with answers and ensure your explanations help the auditor to understand your processes. Interviews are a chance for your employees to show what they do and how they do it – showcasing your processes working effectively.

Audits are a chance for you to learn about what is working and what isn’t. This is an opportunity to learn where you can improve to be better and more efficient at what you do best.

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Ethics in Auditing -

Ethics and Integrity is the choice between what’s convenient and what’s right. Reinforcing good execution and behavior of any organization relies on an auditor to confront poor execution and behavior and endorse proper and conforming behavior, and not simply “look the other way” when pressured from above or by budget. If you wish to perform a value-added service with your audits and report, you have a duty to utilize ethical practices in your audits, for the good of your own reputation, and the good of the company paying you to audit their work.

Ethics is a personal choice, it’s a personal compass that dictates right from wrong but unfortunately, it’s not always common sense. Being an auditor, you may face scenarios where you can’t always tell which choice is right, which choice is easy, and which choice will let you keep your clients happy. The issue stems from a bias in the industry that is hard to avoid. The people you audit are paying you, and therefore hold power over you as an auditor or a Certification Body to produce favorable results or they will jump ship to another provider. While this is an industry norm, it still produces scenarios where the potential for “letting something slide” is easily allowed. This, however, is not ethical and tarnishes the whole perceived image of certified entities.

We go into how Auditors have a responsibility to be ethical in their position of power. If you want to learn more, read the full article here.

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Product, Place, Price, Promotion. AKA, The Marketing Mix. This tool developed by J. McCarthy is a business basic model “used to pursue its marketing objectives in the target market”.

The Marketing Mix is one tool that can help you as an organization understand how to promote yourself and your product in a way that makes sense for your customer and their needs.

One thing you may learn during your analysis is your customers’ need for quality for example, or perhaps they care deeply about the environment and spending their dollars with environmentally conscious companies.

Researching your customer and their purchasing decisions can lead you to a new growth avenue – but can you achieve these?

In this article, you will learn how the adoption of standards, like ISO 9001, ISO 14001 or ISO 45001 can not only help your organization and its longevity, but it can also show your commitment to your customers through certification.

Why ISO Standards?

Part of ISO Guidelines is a framework for successguiding requirements that have been created by industry professionals and evaluated by a committee. They have been approved as an internationally adopted and recognized framework to build a business upon.

For example, if you work in the Aerospace industry, you have a different framework than those in the Automotive industry because you have different unique challenges.

The generic quality framework, ISO 9001:2015, was designed as a foundation for success with generic business principles and frameworks to allow organizations to create or improve an organization at its most basic roots to ensure efficiency and quality of work.

Implementing ISO 9001 into your business allows you to take time to look deep into the organization, and evaluate what you do great, what you do well, and what needs improvement.

Standards are not only a great foundation to grow a business upon though. These guiding requirements allow you to look within your organization, find your strength and allow them to shine and identify possible areas for improvement, places that need help to grow to their full potential.

The nature of ISO Standards audit processes allows unbiased reviews to truly see the organization without judgement. This is a great marketing opportunity to showcase your strengths.

Promote your certificate, your congratulatory statements from auditors, and what you are proud of.

Part of ISO 9001 is also measuring and monitoring. If you are interested in learning about how much productivity has gone up each quarter, or the number of sales per year, you are encouraged to do so in ISO 9001.

This is a great opportunity to learn real facts about your organization, in an effective manner, that you can then share with your customers. These are real, tangible numbers than can really impress prospective clients.

If you are looking to attract new people to your organization, you might want to look into obtaining ISO 14001:2015 certification. “Of those born between 1981 and 1996, 62% want to work for a company that makes a positive impact”. 

Companies with an active interest in sustainable practices, and the certification to prove that, can gain a lot of edge in the competitive hiring market place. Not only that but showcasing your commitment to sustainability and quality of goods and workplace safety with certification to ISO 45001, the standard for occupation health & safety, can prove to prospective hires how committed to their wellbeing you are.

Standards help you as an organization navigate best practises while allowing you to thrive as a unique organization and culture.

ISO Certification does not ask you to subscribe to a one size fits all approach to business. But it does show you how to eliminate inefficiencies and set you on a path for growth and longevity with a base set of tools for success.

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Written by Jorine Bibi

With people and companies around the world growing steadily more conscious of the need to conserve energy and protect our environment, ISO certifications are becoming all the more relevant. With this in mind, let’s take a fresh look at the ISO 50001 standard, and how companies today can address energy management and the benefits of pursuing certification.

ISO 50001 is an international standard that sets forth requirements companies need to meet in order to establish effective energy management systems (or EnMS). Effective EnMS under ISO 50001 entails meeting expectations with regard to energy performance, energy efficiency, and reduced environmental impact — all of which can be brought about in a variety of ways, depending on a company’s functions and practices.

In other words, while ISO 50001 outlines general ways for companies to achieve meaningful progress, different companies can set different specific goals for their system, its success rate and scope.

To offer a glimpse of how companies can go about the process, here are a few steps that can help to spark progress toward measurably improved EnMS.

Establishing Energy Data Transparency

It is important to track and analyze energy data to reliably report and measure success and failure. A company hoping to demonstrate meaningful progress toward improved EnMS will need to establish greater transparency regarding its energy consumption, use, and change. This way, the company can not only offer a clear picture of its energy management but also conduct the analysis necessary to identify potential areas of improvement. You can’t effectively know if a change was successful if you don’t have accurate measurements to prove otherwise.

Improving Electrical Efficiency

Before looking to bigger and bolder technologies or methods, companies can also address energy performance on a more granular level, by assessing any relevant electrical functions. In today’s highly capable electronic devices, more is demanded of the printed circuit boards that actually communicate electrical signals. This demand can sometimes lead to lost or incomplete signals, which can result in a sort of hidden energy waste. It’s for this reason that more advanced PCBs can now be designed with impedance calculators that effectively ensure reliable connections and smooth signals. Transitioning to electronics using more reliable PCBs can be a means for a company to revamp its electronic functions in a way that moves in the direction of greater energy efficiency. It’s not just your lightbulbs that can be updated to be more efficient, take a look at all your technology and see where improvements can be made, the timeline needed for these changes, and measure these changes inefficiencies for evidence for your ISO 50001 certification audits.

Adjusting Spending Priorities

To some extent, the idea of adjusting spending priorities is present in all other relevant suggestions. Companies may have to spend on ways to establish energy data transparency, as well as on assessing and replacing electronics, for example. It’s worthwhile to consider this as a specific step toward better EnMS. Energy management can save a company money, but the process of establishing new processes and obtaining more efficient technology can require some adjustment of company’s spending priorities, however, demonstrating that adjustment will prove to your auditor of your commitment and continual improvement which will help in achieving ISO 50001 certification.

Seeking Out Energy-Efficient Tech

We discussed addressing energy management on a granular level, through internal electrical designs. However, companies striving for meaningful change in these areas should also seek to identify bigger changes they can make in favor of energy-efficient technology. One way to do this can be to look to clean-tech companies and the products and services they provide. For instance, a company conducting this sort of search might be inspired to install solar panels or implement water-waste monitors at office locations. This can make for a good general start, though it’s also wise for companies working on energy efficiency to find ways to improve that specifically relate to their primary functions as well – look internally at where there are opportunities and risks that can be a chance for real change!

Any company can achieve ISO 50001 certification. Through establishing clear progress toward better energy management and efficiency, companies can prove to stakeholders, the community, new customers, and current customers of their commitment to a better tomorrow.

About The Author

Jorine Bibi Author LogoJorine Bibi is an environmental blogger. She hopes that her articles provide her readers with information on what the world can do to reduce its energy use. She also believes that if we don’t address the issue of climate change soon it will be too late. In her free time, she likes to tend to her garden.

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What is the cost of becoming ISO Certified?

The complexity and size of an organization largely determine and influence the ISO certification cost.

The International Accreditation Forum (IAF) publishes requirements that Certification Bodies (CB) must follow to determine the audit time for your management systems audit. These requirements consider the number of employees you have working in your organization, the complexity of your activities and the number of sites from which your organization operates.

If you have contacted numerous CB’s for a quote for certification, you may notice there are discrepancies between them. These differences are often due to administrative cost variants and the audit day rate.

Day rates can vary between CB’s, as can the charges for audit prep and report-writing.

Travel expenses are billable to you, the client, and variations in cost can also occur depending on if the CB has a qualified, local auditor or if they will need to send in an auditor from a different location.

What is the cost of NOT becoming ISO Certified?

Most organizations today are in a race of relevancy, consumer demands, and customer expectations.

Obtaining customers is a difficult task, especially in today’s competitive marketplace, but retaining customers is often just as difficult with one wrong move or bad product potentially ruining your reputation.

Following are some of the costs of not becoming ISO certified:

Unmet customer requirements:

Consider, if an organization is focusing on short term payoffs and not working towards understanding and meeting customer requirements, it will negatively impact the organizational brand name and customer loyalty in the long run, which will also have an adverse effect on the company’s reputation.

Greedy and bottom-line driven organizations can face customer backlash from scandals, scathing reviews, and a bad reputation from the masses, which is extremely hard to overcome and bounce back from.

Implementing an ISO management system helps an organization consider long term goals, strategic direction, policies that are in line with goals and objectives, and risk-based thinking methodologies that are specifically designed for the organization to maximize efficiencies and, in turn, profits.

Product quality:

Like customer expectations, product quality is essential to today’s consumer.

Your customers expect that the goods and services you provide will meet their expectations. They purchase your product with an end goal in mind, and you must deliver on that promise – be it one time, or thousands of times.

Each product or service you deliver should be consistent with these expectations, if not exceeding them. Any deviation in this quality output can be the reason for a customer complaint or the loss of a customer and your reputation in their mind and circle.

Maintaining this quality day in and day out should be your main objective as an organization, and ISO Standards set out to achieve this through manageable, measurable quality systems designed specifically for your organization to ensure quality outputs on consistent bases and measures to remedy deviations before they reach the consumer.

Company objectives:

ISO certification requires the company to identify and describe various processes and objectives using business metrics. Therefore, not having an ISO Certification can leave customers and suppliers ambiguous about the organization’s goals and outcomes.

Especially for customers and suppliers who operate in other parts of the world and are purchasing overseas, purchasing from ISO Certified companies is often a requirement to satisfy their own company protocols.

Because ISO Certification is the same worldwide, companies can rest assured they are getting a quality product overseas when they purchase from ISO Certified organizations.

Employee morale and company culture:

With an ISO Certification, employees of an organization benefit from documents and clearly specified objectives, strategies and operational processes that are made specifically for them and in the easiest method for everyone to understand.

ISO makes it a point to ensure companies speak directly to their employees on how they can better the organization, work towards a strategic direction and quality plan, and how to do their job at their most efficient.

With these plans in place, employees build confidence in their abilities in their roles and the company’s active interest in their well-being.

Employees who feel confident in their job, employer, and career direction are more likely to enjoy their position and therefore build good groundwork for a sustainable and ideal company culture. It is up to your organization to build a good company culture with good people and good practices, and an ISO Certification can provide a great foundation to build on.

Monetary cost:

You can expect an average ISO Certification to cost around $3000-$5000 annually, with cost savings coming from a decrease in travel expenses and extra costs coming from the size of your organization.

The costs of an audit vary between CB’s, but typical costs include the audit time, administrative costs, and travel expenses.

While certification may seem expensive, the opportunity cost of no certificate is much greater.

Consider the number of deals you’ve lost without certification, the level of inefficiencies you run from wasteful practices and processes, and the associated long-term costs.

ISO Certification asks you to operate at your peak, work using risk-based thinking, and continuously improve.

These are all business benefits that will contribute to your long-term success.

International recognition:

Since ISO Certification is an internationally recognized standard of quality and management systems and used by millions of organizations around the world, being certified is an accomplishment that is recognized worldwide.

It is an accomplishment to be proud of, and one that not every organization can achieve, but all should strive for.

The cost of not being certified is to your international credibility and loss of potential business.

With the growth of databases that consumers and suppliers have access to verify companies’ active certifications, the consumer is more knowledgeable than ever and that is something all organizations should consider when looking to the global marketplace.

Proving your capabilities with an internationally recognized management system can help boost your credibility and trust on the world stage, and sometimes it is the only way you can compete internationally.

Want to find help with your certification? Visit our Directory Resources to find the help you need!

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ISO Certifications in the Medical Field -

Written by: Aurion ISO Consultants

The Healthcare Industry is driven by a set of standard instructions and regulations from the medical associations and governing bodies.

Achieving quality excellence, optimizing process flows, and effectively managing daily operations is the aim of every hospital management.

To streamline the daily hospital operations, and embrace the global best practices, ISO Certification is the right choice.

ISO Standards – Must-Have Certifications for Healthcare Providers

Following ISO Standards are must-haves for a Medical or Healthcare Providers

  • ISO 9001:2015 Quality Management System Certification
  • ISO 14001:2015 Environmental Management Standard
  • ISO 50001:2018 Energy Management Standard
  • ISO 45001:2018 Health and Safety Standard
  • ISO 27001:2013 IT Security Management Standard
  • ISO 13485:2016 Medical Devices Certification
  • ISO 17025:2017 Laboratory Testing Standard

The ISO 9001:2015 Standard provides specific requirements for a quality management system that will enhance the ability to deliver care that will meet the requirements of the patient.

Importance of ISO 9001:2015 Certification in the Medical Field

Also, ISO 9001 Certification enables the hospital to comply with the statutory and regulatory guidelines for the governing authorities.

Benefits ISO 9001:2015 certification will bring to the hospitals

  • Periodic Management Reviews & internal Audits
  • Measurements and control of suppliers
  • Conduct frequent customer feedback survey and ensure preventive measure are taken
  • Standardized and formal corrective action procedures
  • Risk management and assessment to avoid unprecedented events.
  • Continual improvement through process optimizations and productivity enhancements

ISO 14001:2015 Environmental Standard in Hospitals

To reduce the environmental impacts in the hospital sector, ISO 14001:2015 standards play a significant role.

From the number of goods and services purchased to the consumables used, there will be a vital environmental impact.

To reduce and mitigate the risk of environmental impact and transform the hospital operations into a greener and environmentally friendly, ISO 14001 environmental management system comes handy.

The EMS System will ensure the hospital functions in full swing but by keeping a check on the levels of environmental effects at all stages.

Benefits to the hospitals from ISO 14001:2015 Standards

Effective Supply Chain Management – Keeping a track of the purchase quantities, materials, consumption patterns, waste treatment, etc.

Eliminating Waste and Reducing the Impact

Hospitals have huge amounts of food, food containers, plastic drink containers, medical supplies, etc., The daily waste generated will be enormous in a large hospital. Hence, correct recycling is very important. There has to be a full-fledged waste treatment plant and a recycling unit that adheres to environmental policies.

ISO 14001 Standard and the implementation of the environmental management system will help in monitoring the waste treatment and recycling and reduce instances of reducing the environmental pollution in any means.

Lowering Energy Consumption

The EMS System ensures the overall level of energy consumption is kept low. The power consumption is very high for a hospital. ISO 14001 helps in optimizing power usage. As an ISO 14001 compliant hospital, adhering to the ISO standards and follow power-saving practices will result in great cost savings as well as environmental protection.

Compliance to the Environmental Laws

There are a couple of environmental laws a hospital has to comply with. The regulations are spanned from using the right gas in the air-conditioning units to emissions from the site, there are checks to be done.

Also, fire and safety, the process of water usage and treatment, waste management, cleaning, and maintenance, all have to give importance to environmental protection.

ISO 14001:2015 implementation and practising will result in huge cost savings and reduction of waste materials and water. The supply chain will be more effective and help in lowering the environmental impact as a whole.

Empowering the hospital staff and employees on the need for environmental protection is essential to achieve long term sustainability.

ISO 50001:2018 Energy Management Standard

ISO 50001 Standard complements the environmental standard by offering a specialized system for energy management.

It helps hospitals, medical device manufacturers, etc., to reduce their operating expenses and improve overall energy efficiency.

ISO 45001 Health and Safety Standard is a vital standard for healthcare. It helps in avoiding workplace hazards and accidents.

Keeping the hospital clean, enhance hospital staff engagement, provide awareness training on health & safety, take corrective actions to ensure non-occurrence of incidents, etc., are few areas of focus for ISO 45001 Standard.

ISO 27001:2017 IT Security Standard Certification

As medical devices are getting connected and technologically advanced there is a high risk of data breach and healthcare information loss.

Hence incorporating best cybersecurity practices is the need of the hour. Minimizing the risk of stolen data and system hacks has become a key focus for the healthcare sector as a whole.

ISO 27001 is based on internationally recognized best practices in cybersecurity and is not restricted to any single healthcare platform or medical software. It also helps in mitigating the risk of data loss and enhances cybersecurity measures.

ISO Certification for Medical Devices & Laboratory Testing

Product conformity is a crucial part of the design and manufacturing of medical devices. ISO 13485:2016 Standard helps medical devices manufacturers in designing quality systems to test their devices at all stages of production, and in the design phase.

Similarly, the ISO 17025:2017 laboratory testing standard helps in calibrating and testing laboratory equipment.

 It will ensure the laboratory follows top-rated testing practices in line with global practices. It also reduces re-testing and saves the customer’s cost. It helps in improving the brand value of the testing laboratory too.

With these certifications and testings in place, ISO always keeps an updated version of ISO 14971:2019 standard in place to minimize risks (see Risk Management – ISO 14971:2019 infographic).

About the Author

John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. John likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach out for expert consultation on any ISO related queries.

About Aurion

Aurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide.

Aurion ISO Consultants is an Award-Winning Consultant firm in Dubai, UAE and one of the fastest-growing ISO Service provider in the UAE and GCC region. We have assisted 1800 clients across several countries globally.

We provide you with a Single-Window Solution with ISO Consulting, ISO Training, and ISO Implementation and ISO Audit Services. With our ISO Certification, you can transform your business into quality first one.

Contact Us: Aurion ISO Consultants | 0097142504150 | |#213&214,6E-A Dubai Airport Freezone, Dubai |

While you are planning to implement ISO Certification Standards for your organizations, to know more about the ISO Certification standards and all ISO related services from Aurion ISO Consultants, you call us right away!