Have you ever stood staring at a range of products in a supermarket trying to make up your mind which one to buy? They all look quite similar, but one stands out and you buy it. Why? It’s got a sign on the shelf and a logo on the product to tell you that it’s won an award for quality.
So you’ve just based your purchase on Quality – Your customers are making the same decision every day!
Quality is more than just finished product, it’s the processes, systems and people that are behind the product. Quality is everybody’s responsibility.
Quality is the pursuit of excellence, striving to be the best we can and getting ahead of our competitors. It is meeting the needs and expectations of all stakeholders – our customers, our suppliers, our staff and the community at large.
How can we ensure that we are exploiting all avenues to be the very best? A recognized standard such as ISO 9001 certification promotes the use of quality tools in business. The ASQ (American society for quality) estimates that for every €1 spent on a quality management system, such as ISO 9001, returns €6 in revenue, €16 in cost reduction and €3 in profit – that’s €25 for every €1 spent!
93% of organisations agree that the implementation of a quality management system such as ISO9001 was a significant driver of success and most would agree that without it they could not justify their pricing to customers.
If you are looking at ways to improve your ROI by improving your quality then consider ISO certification. Using an expert to help you implement a quality management system will ensure ISO 9001:2015 accreditation which will in turn help you make significant improvements and lead to significant growth.
This post has been a guest posting from Joann O’Brian over at our friends at CG Business Consulting Ireland .
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.