An Internal audit is one of the most important aspects within any management system. It is through audits that gaps, potential problems and possible solutions will be identified in order to maintain and improve the effectiveness of the management system.
However, not all audits add value to the system and in order. Follow these 4 steps to ensure your audits are effective.
1. Be Planned & Programmed
Your organization needs to carefully determine which processes will be audited – not all systems have to be audited at once or with the same frequency. In order to do this, consider the results of previous audits, the complexity and risk of its processes and the maturity of each process.
Auditors should consider the natural rhythm of the process being audited, including the synchronization of processes and time and the availability of trained and experienced auditors.
Specific timetables should be elaborated and these must be informed in advance within the organization, detailing which processes are to be audited – and when.
2. Use Competent Auditors
Auditors must be competent, objective and impartial. They must demonstrate comprehensive knowledge of the processes and the standard which they are auditing against.
3. Objective Communication
The findings and their details, i.e., non-conformities, positive areas, and areas for improvement – should be communicated during the audit’s closing meeting to everyone involved. These findings should also be discussed with the auditee during the audit and before recording it.
Information must be communicated in an objective and friendly manner and any suggestions should be informed in a constructive manner.
4. Record & Monitor Results
The results and the corrective actions encountered during the audit must be recorded and monitored in order to ensure that non-conformities are taken care of and improvements are made.
It is also important to establish who will be responsible for monitoring the actions necessary for closing a non-conformity or implementing an improvement.
For an internal audit to be effective, it is essential for this process to be carried out together with auditors and auditees. The planning and programming of internal audits must be consider information given by all involved.
Understand that the purpose of an internal audit is to identify possible weaknesses and areas for improvement in order to ultimately increase the effectiveness of the organization’s processes and its management system in general.
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.