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Difference Between AS9100 and AS9120 Certification

Aerospace standards are not only meant to work towards customer satisfaction but also help with providing improved quality and timely delivery. They are also used for problem identification and risk mitigation. Moreover, these standards help to reduce the overall cost of projects by cutting risks and potential for error by developing sound business processes that ensure quality outputs are consistently achieved. Both AS9100 and AS9120 work towards streamlining and reducing the number of required audits along the aerospace supply chain and include aspects of the ISO 9001 standard plus specific areas of importance related to quality for the Aerospace industry.

Important Note: Differentiation is made between the new information added in the AS Standards by Bold and Italics.

The true difference between the two AS standards and the reason your organization should be certified to one over the other lies in the type of aerospace organization that you operate – whether you create products and services or whether you distribute products within the aerospace industry.

AS9100 and AS9120 are internationally recognized standards for quality management for the aerospace industry that are operated by IAQG or the International Aerospace Quality Group (IAQG).

When discussing the benefits of these standards, it must be kept in mind that these standards facilitate and monitor continuous improvement but also open market opportunities. The standards help demonstrate and validate transparency and traceability through a supply chain network which helps reduce costs, increase efficiency and ultimately save time, money and resources. They also help ensure that a system is monitored and supported by the regulatory authority which helps engage, motivate and involve the staff. Moreover, certification helps with trade as it is often considered a requirement in the aerospace industry.

Important Note: While AS9100 mentions several guidance standards that do not require certification, these only provide guidance and specifications.

What is AS9100?

QMS for quality assurance in design, development, production, installation, and servicing

AS9100 is an international standard containing requirements for establishing and maintaining a quality management system for the aerospace industry. Its official name is AS9100 Quality Management Systems – Requirements for Aviation, Space and Defense Organizations and it is intended to be used by organizations that design, develop, and produce aviation, space, and defense products and can be applied throughout the supply chain.

Because the aerospace industry has high standards of customer satisfaction and strict laws imposed by regulatory authorities AS9100 focuses on how the products are made to ensure the organization produces and continuously improves products that meet these high industry standards. This standard establishes the elements that a quality management system must have for companies to consistently provide safe, quality products that are delivered on time.

The design and implementation of this standard will be influenced by the size and organizational structure of the company, its needs, its objectives, processes and the products it provides.

What is AS9120?

QMS for quality assurance in stockholding and distribution of aerospace/defense parts

AS9120 is a standard that specifies the requirements for a quality management system (QMS) for stockist distributors in the aerospace industry. The standard addresses chain of custody, traceability, control, and availability of records. AS9120 was developed for stockist or pass-through distributors of aerospace commodity items. This standard is part of the AS9100 series, and it includes all of the ISO 9001 requirements, plus specific requirements related to aerospace distributors.

Distributors of aerospace commodity items directly impact the performance of these items if they are mishandled or traceability is lost between the original equipment manufacturer (OEM) and final customer. AS9120 has been developed to help distributors minimize the occurrence of anything that could negatively affect the performance of their commodities.

This certification is intended for organizations that procure parts, materials, and assemblies, and sell these products to a customer in the Aerospace industry. This includes organizations that procure products and split them into smaller quantities. This standard is not intended for organizations that rework or repair products.

Summary & Notes

It is important to note that the AS Standards mentioned in this article are not product standards since they do not define product quality. They only ask you to control processes in order to meet customer requirements for your outputs. Since these are not personal standards, an individual cannot become certified to them, they can only become a third-party auditor of the standards.

An organization can become certified to the AS standard through a 3-year process with annual audits conducted by internal and external auditors and recommendation for certification by an accredited certification body. This is done to ensure an organization’s processes and quality management system are inspected by an impartial third-party at regular intervals to ensure compliance with the AS Standard.

With various representatives for departments of aviation, space, and defense companies in the Americas, Asia-Pacific and Europe, AS9100, AS9110 and AS9210 standardize not only quality management system requirements but can be used at all levels of the supply chain by different organizations around the world, in order to ensure improved quality, reduced costs, consistent outputs, and improved delivery performance.

This is accomplished through the reduction or elimination of organization-unique requirements, effective implementation of the quality management system, and wider application of good practices.

The benefits of AS9100 AND AS9120 include not only market acceptance but the opening of international opportunities as both the standards are endorsed by all major aerospace bodies and regulators including Federal Aviation Administration (FAA), U.S. Department of Defense (DoD) and National Aeronautics and Space Administration (NASA).

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ISO Certifications Construction Industry - ISOUpdate.com

Written by Aurion

ISO Certification is always beneficial for industries as it helps in achieving business productivity. It also helps organizations to enhance customer satisfaction and improve product quality

ISO Certification consists of certain guidelines, standard practices, and requirements. It will help to transform organizational culture.

The organization will embrace the process of :

  • Practising quality first business processes
  • Optimizing business operations to continue, and,
  • Achieve higher business productivity.

ISO Certifications ideal for the Construction Industry

The most beneficial ISO Certifications for the Construction Industry are:

  • ISO 9001:2015 Certification for Quality Management System
  • ISO 14001: 2015 Certification for Environmental Management System
  • ISO 45001: 2018 Occupational Health and Safety Management Standard

Implementing ISO 9001:2015 Standard in Construction Industry

SO 9001:2015 is the ISO Standard is a globally accepted certification. It insists on implementing a Quality Management System (QMS) to enhance operational efficiency.

The Quality Management System Certification focuses on 7 key areas:

  • Customer Focus
  • Leadership,
  • People Management,
  • Process Optimization,
  • Continuous Improvement,
  • Evidence-based Decisions, and,
  • Relationship Management.

ISO 9001:2015 Standard in the Construction industry helps in :

  • Improving Employee Training
  • Employee Development, and,
  • Overall Corporate Communication

It helps employees increase job satisfaction, streamline business operations and enhance productivity.

Learn more about ISO 9001 Certification from Aurion International

Key Areas where ISO 9001:2015 Certification will be beneficial for the Construction Industry

You can evaluate supplier performance by leveraging practices of relationship management.

The Quality Management System framework can be used to assess the suppliers. Also, it improves the overall supply chain performance.

Companies can pitch to more Public Sector and Large Private Sector Clients.  They can demonstrate the practices of continuous improvements and business process optimizations.

Practising quality in business proceedings will attract international clients.  ISO 9001 Certified supplier will be trusted by international companies. They will be more likely to establish a long term partnership

ISO 9001:2015 Certification helps you to easily comply with the legal regulations. The QMS requires the organization to follow and practice certain regulatory requirements.

ISO 9001:2015 certification also helps in managing the risk effectively. Especially in case the construction contracts, often the budgets go up due to lack of planning.

QMS system ensures proper measures are taken to ensure the project is managed well. It helps in flagging any deviation from the scope and budget.

Additional Benefits for Construction Industry by getting ISO 9001:2015 Standard

  • Continuous improvements and practice industry best practices
  • Reduce Construction cost significantly to both builder and customer
  • A pre-requisite for participation in tenders of large Multi-National & Government Projects
  • Gain higher client and stakeholder confidence by being ISO 9001 Certified
  • Higher customer satisfaction due to streamlining of business process and product/service quality

Implementation of ISO 14001:2015 Standard in Construction Industry

ISO 14001:2015 Environmental Management System (EMS) ensures environmental protection.   The organization at every stage of the construction operation follows environmentally-friendly measures.

The Environmental Management System Standard is vital to ensure the environment is protected.

The organization ensures that there are no harmful elements are discharged to nature. No activities hinder the environment is undertaken by the company.

ISO 14001:2015 Certification specifies the requirements for building an Environment Management System.

It is to protect the environment, inspect and test systems and comply with environmental protection.

The organization must meet the environmental expectations of customers and the government. They must incorporate environmental management elements into organizational business processes.

Key benefits from implementing ISO 14001:2015 Standard

  • Improve resource efficiency
  • Reduce waste and drive down costs
  • Measure environmental impacts and rectify
  • Transform supply chain design into an environment-friendly one
  • New business opportunities from large companies
  • Build stakeholder and customer trust

ISO 14001:2015 will help in reducing the organization’s role in impacting the environment. It helps in understanding the effect the environment will have on the progress of the business.

It will save the consumption of materials and energy during construction projects. It reduces the overall cost by efficient waste management

ISO 14001:2015 will Improve environmental performance over the years. It will reduce harmful impacts on the surroundings. A system for continuous environmental support will be developed and maintained.

ISO 45001:2018 Standard in Construction Industry

Occupational Health and Safety Management System will take care of employee safety and health. Employee safety plays a significant role in the construction industry especially. It will prevent various incidents and accidents in the workplace that lead to serious injuries.

ISO 45001:2018 Standard is a globally recognized ISO Standard with external accreditation. It will help gain trust and get new business by showcasing to clients the compliance to ISO 45001:2018. It will ensure a safer workplace environment. Some of the large clients specify the ISO 45001:2018 Standard as a requirement for participating in the tendering.

ISO 45001:2018 helps organizations to reduce:

  • The overall occurrence of worksite incidents
  • Downtown and cost of disruptions due to health hazards
  • Cost of insurance premiums
  • Employee turnover rates

ISO Standard Certification helps organizations across industry verticals to achieve enhanced business productivity, boost product quality and achieve customer satisfaction.

About the Author

John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. John likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach out for expert consultation on any ISO related queries.

About Aurion

Aurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide.

Aurion ISO Consultants is an Award-Winning Consultant firm in Dubai, UAE and one of the fastest-growing ISO Service provider in the UAE and GCC region. We have assisted 1800 clients across several countries globally.

We provide you with a Single-Window Solution with ISO Consulting, ISO Training, and ISO Implementation and ISO Audit Services. With our ISO Certification, you can transform your business into quality first one.

Contact Us: Aurion ISO Consultants | 0097142504150 | contact@aurioninternational.com |#213&214,6E-A Dubai Airport Freezone, Dubai | www.aurioninternational.com

While you are planning to implement ISO Certification Standards for your organizations, to know more about the ISO Certification standards and all ISO related services from Aurion ISO Consultants, you call us right away!

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    I have a wealth of experience as a result of a long and successful career, I have been connected to auditing for many years; starting with BS5750, which the local authority I was employed at wished to install.
    I continue to run my own consultancy business involving, environmental health & safety matters; five years ago, I became very interested in ISO, in particular, ISO 9001, 14001, 27001 and 45001 I also help clients implement ISO PAS99. I am qualified to lead auditor accredited by IRCA.

    I live and work in Cornwall and have clients all over the southwest of England.

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    7 Steps to Quality Excellence - ISOUpdate.com

    ISO Certifications are always in demand due to its relevance in the competitive business world. The ISO Standards gets their periodic revisions once in every 5 years. Each revision is in line with the latest market trends, and have changes in policies and processes that are apt to the modern business scenario.

    The ISO certification process might seem like a tiresome and lengthy process in the first go. Choosing the right consultant is the key to success.

    To know more, you can read our blog on How to Choose the right ISO Consultant here.

    The ISO Certification journey follows 6 basic steps that are:

    1. Choosing the right Standard

    The ISO 9001 Quality Management System is the most popular one to start with. It helps in building a consistent level of quality and customer satisfaction. Based on the industry and business requirements, there are various ISO Standards to choose from.

    Aurion ISO Consultants will help you choose the right Standard based on your business activity and guide you through the implementation and certification works.

    Other popular Standards include ISO 27001 (Information Security), ISO 14001 (Environmental) and the ISO 45001 (Occupational Health and Safety).

    2. Choose the right Consultant for your business

    Ensure the Consultant works in alignment with your organizational goals. The success of the ISO Certification depends on your Consultant.

    Ensure the ISO Consultants are knowledgeable about the recent revisions of ISO Standards, policies & compliance requirements, documentation support, etc. Also, building a good rapport with the consultant from the beginning is essential.

    For checking the authenticity of the Certification Body and the Consultant’s accreditation, you can visit the concerned ISO Authorization body’s website and request for sample Certifications from the Consultants.

    3. Onboarding and Conduct Gap Analysis

    Once you finalize a Consultant, the next step is onboarding the Consultant to your team. Fix up a meeting to discuss the Certification journey. The Consultant will conduct a Gap Analysis to identify the current business operations, processes followed and suggest process improvements.

    Onboarding and conducting a Gap Analysis is a critical step in the ISO Certification process. As it is the starting phase, and the action plan is drawn out from the initial meeting and business process assessments. The required process improvements are to be initiated to develop a Quality Management System that is compliant with ISO 9001:2015 requirements.

    4. Document Preparation

    The new ISO 9001 Standard is focused on process optimization and less on documentation. Still, the documentation of the process improvements and related policies must be maintained for streamlined implementation of the ISO 9001:2015 Standard.

    The ISO Standard indicates that the documentation needs to be created at instances where it adds value to the work process. The main aim of ISO 9001:2015 Standard is to maintain quality first process/services and enhance customer satisfaction.

    5. Developing the Quality Management System

    Develop a Quality Management System based on the recommendations from the Gap analysis. A Management System is a set of documents that outlines your business processes. The Quality Management System Implementation is a vital step in the ISO Certification process.

    The Quality Management System consists of industry best practices, quality principles, methodologies to implement effective business processes to enhance product quality, deliver positive customer experience, etc. The Quality Management System must be in place before the inspection by the third party (Accredited Certification Body) is conducted.

    Once the implementation of the Quality Management System is complete, organizations can undergo an internal audit to ensure all the process implementations are in compliant with the ISO Standard.

    The Internal Audit is conducted by the ISO Consultants and they interview the employees, look at sample work reports, observe the business operations and suggest corrective actions as required.

    6.  Conduct the ISO Certification Audit

    Along with your ISO consultants, select the certification body for the external certification and submit your Quality Management System documentation for review to the external body. The external body will be an accredited Certification body that will issue the ISO Certification based on the compliance requirements after conducting an audit.

    The external audit will be conducted by the accredited certification body on your premises by reviewing the business operations. Any non- conformance to the ISO requirements will result in an extension of the certification issuance. On mutual agreements, a revised timeline will be given to incorporate the changes so that the processes comply with the ISO Standard requirements, and results in successful issuance of ISO Certificate.

    7. Certification

    Once all the requirements are in place; the certification will be issued by the certification body. The ISO Certifications are valid for 3 years. Re-audit will be conducted for the new certificate issuance to ensure that the policies are in place and the business processes are ISO compliant.

    Aurion ISO Consultants are one of the pioneers in ISO Consultation, Training, Implementation, and Audit services in the UAE and globally. For all your queries on ISO Standards related Services, feel free to reach out to us!

    About the Author

    John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. John likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach out for expert consultation on any ISO related queries.

    About Aurion

    Aurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide.

    Aurion ISO Consultants is an Award-Winning Consultant firm in Dubai, UAE and one of the fastest-growing ISO Service provider in the UAE and GCC region. We have assisted 1800 clients across several countries globally.

    We provide you with a Single-Window Solution with ISO Consulting, ISO Training, and ISO Implementation and ISO Audit Services. With our ISO Certification, you can transform your business into quality first one.

    Contact Us: Aurion ISO Consultants | 0097142504150 | contact@aurioninternational.com |#213&214,6E-A Dubai Airport Freezone, Dubai | www.aurioninternational.com

    While you are planning to implement ISO Certification Standards for your organizations, to know more about the ISO Certification standards and all ISO related services from Aurion ISO Consultants, you call us right away!

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    Big Data in Auditing - ISOUpdate.com

    Written by: Ken Lynch of Reciprocity Labs

    Behind any pile of data is a story. Ideally, the data provides a well-outlined plot of the strengths, weaknesses, risks, and opportunities that your business faces. Unless your business can analyze this data, the story it tells remains hidden behind facts and figures.

    Lucky for modern-day businesses, the conventional approach for auditing and data analytics has provided a baseline for firms to leverage the power of big data. Using these strategies, organizations can predict market patterns, investment opportunities, and business risks- all which influence the decision-making process.

    Sadly, the precision at which these conventional strategies can predict the future isn’t enough. The good thing is that big data looks to fill the gaps that conventional approaches have, and revolutionize the entire auditing and analytics industry. As long as you can leverage big data, auditing for clients will be a walk in the park.

    Read on to learn about the opportunities that big data presents your business and common challenges to its adoption:

    The Perks Of Big Data

    1.   Enhanced Audit Quality

    Conventionally, auditors had to sample their client’s data to come up with useful insights. Though sampling has been effective for some time, it doesn’t provide enough precision. You typically have to ignore data anomalies a well as outliers, which can often help identify risks before they occur. Big data analytics systems will help you to analyze a wider scope of data, if not all the necessary data, to come up with more precise conclusions.

    Also, it will allow you to analyze your client’s data early in the auditing process, making it easy to streamline the rest of the process. You can pick metrics for analysis early, identify problems, and know the kind of audit evidence to look for.

    2.   Improving The Auditing Frequency

    Other than being costly, data analysis can be quite time-consuming, especially if you lack the necessary analytics tools. This is why firms choose to analyze their data after every fiscal quarter or year- even though they know that frequent analysis will yield better results. Luckily big data streamlines the data analytics process, reducing auditing lead times.

    As a result, businesses can enjoy more audits at a reduced cost. Not only does this continuous testing revolutionize risk identification, but it also paves the way for accurate control assessments as well as timely insights.

    3.   Improved Client Service

    As outlined above, big data helps shorten the auditing process as well as improve the results. Such factors can be quite helpful in the decision-making process by clients. Even better, this new approach to data analytics ensures that you can communicate time-sensitive threats and opportunities early enough, making the role of auditors in the business growth scene even more appreciated.

    How Big Data Is Transforming The Audit

    Auditors work in the interest of all stakeholders. They help with the quality assurance of businesses, from a financial to a security standpoint. They deliver insights that improve reporting, identify business risks, and even offer insights on tailored fields.

    While conventional technology had played a significant role in supporting the task of the auditor, it limited their power. With big data and developments in the analytics field, everything changes for you as an auditor. You can now focus on an entire population of audit-relevant data instead of trying to fixate your judgment on a mere sample. It even allows you to tailor your auditing journey to deliver the right results.  

    Algorithms For Data Analysis Make Big Data Even More Useful

    Present-day auditing applications that are based on big data are designed with a series of algorithms. This provides a platform for both running checks for completeness and formatting analysis. At the very least, such algorithms help to streamlines a formerly manual process.

    The applications will offer you, as an auditor, a dashboard-based information pool from which you can draw conclusions. It also becomes easy to check for anomalies and outliers, as well as pay attention to any red flags early. By combining them with the traditional approach to analysis and auditing, the extent to which such algorithms can change the business world is huge.

    Auditors And Analysts Can Shift Their Focus Towards Risks

    Ideally, data collection, processing, and checking are one of the most time-consuming tasks for auditors. These algorithms help reduce the role that you can play in the initial stages of data collection as well as the processing and checking the data. As the application does it all for you, you can shift your focus on the intricate details of auditing.

    This allows for better performance benchmarking and the use of resources. The biggest benefit is that auditing and analysis oversight is enhanced. However, it will be essential to train people on the skills needed to use big data and related tools in auditing and analytics.

    Threats To The Integration Of Big Data

    There is a reason why big data hasn’t yet gained enough traction in the auditing field. The threats that slow down its integration are many, but they aren’t insurmountable. Here are some of them:

    1.   Barriers To Capturing Company Data

    As long as you can access client data, it can be pretty easy to use big data analytics in the auditing process. You could draw conclusions and even identify threats in a fraction of the time it would have taken you to do so if you were using conventional means. However, the fact that you have to access company data brings in the form of complexity.

    Businesses spend years layering security tools to reduce the data security risks their data faces. To gain access to this data, auditors have to rely on a time-consuming approval process, with some businesses being reluctant in providing the data completely. Instead, they claim that they will be putting their data at risk, which is understandable.

    2.   Data Extraction Isn’t An Auditing Competency

    Businesses typically use a number of accounting systems to achieve their accounting needs. Since data extraction is not a core competency for auditors, and most businesses lack this competency, it adds a layer of complexity.

    Ideally, you might have to go through a lot of back and forth between you and the organization you are auditing to capture the necessary data. Without enough insights into how data extraction works, this might seem like an uphill task.  

    While conventional audits focused on the general ledger, you will need to obtain information from the sub-ledgers to truly enjoy the benefits of big data. Sadly, this also increases the complexity of integrating big data into auditing.

    3.   Finding The Balance Between Auditor Judgment And Analytics

    It is pretty easy to use descriptive analytics to pinpoint threats and opportunities that lie in the shadows. For instance, if a situation of fraud has been plaguing a business, you can easily point it out to your clients. Sadly, it is a little bit tougher to produce audit evidence trying to respond to the identified risks.

    Big data mainly relies on the black box nature of analytics, whereby rules and algorithms are needed to transform the collected data into reports and visualizations. Once the data gets to this stage, auditors need to find a balance between relying on these analytics and using their judgment to make the necessary conclusions.

    4.   Auditor Training Is Yet To Change

    As outlined above, big data completely revolutionizes the auditing job. It requires you to have both analytics and IT skills as an auditor. This will allow you to know the kind of questions to ask the collected data and know how to use the analytical output to produce quality audit evidence. Simply put, the new skills make deriving business insights and drawing conclusions pretty easy.

    However, the modern-day training for auditors hasn’t yet caught up with the demand for big data. The learning and development programs at the college level are mostly based on the conventional approach to auditing. This means that an auditor that comes from these levels will have a hard time adjusting to the new requirements.

    Ideally, getting rid of this problem requires a ground-up approach to auditing training. Learning institutions need to incorporate the necessary big data skills into their training to arm auditors with the right skills.

    The Changes That Big Data Brings Along

    1.   Auditing And Analytics Standards Have To Adapt

    Since time immemorial, the role of auditors has been governed by a specific set of standards. These standards have been governing what you can and cannot do as an auditor. They have control over how you communicate with clients and what tools you can use. However, they limit the use of big data tools in auditing and analytics.

    The new tools disrupt data management, workflow management, as well as data interrogation. Without changes in these standards, some of these tools might never be used as effectively as they should be used. Ideally, the regulatory bodies that make such standards need to update them to pave the way for big data and related tools.

    2.   Skillsets Need To Change

    Ignorance can never be an excuse in the face of disruption. You need to be well versed with the latest analytics skills to remain competitive in the world of big data. Ideally, it starts at the college level. Sadly, a single issue has made it tough for the necessary skillsets in a world run by big data to gain traction.

    Having not taught students about the recent developments in the different fields, learning institutions choose not to test such areas. On the other and, students fail to study those specific areas since they know they won’t be tested. The good thing is that institutions are slowly updating their courses to incorporate ad hoc changes, and online platforms are offering courses that can help arm you with these skills.

    Regardless of whether you are working or a student, you need to access courses that can help you sharpen your skills for a world centered on big data. While training on the job is possible, go beyond this. The only way to be effectively competitive is to immerse yourself in the most recent developments. The good thing is that this will be straightforward as long as you have the conventional auditing practices as your baseline.

    3.   Audits And Analysis Need To Dig Deeper

    Big data provides more insights than before. It allows auditors to dig deeper into their client’s data environments and identify anomalies and risks that they previously couldn’t. Even better, it makes it easy to turn analytics and audits into a continuous process, offering businesses real-time insights throughout the year.

    As an auditor, you need to have the necessary applications and tools to achieve both of these improvements. You should also change the way you describe your offering to clients to ensure that they understand that audit and analytics quality is better than before.

    4.   Security Needs To Be Improved

    Big data uses both structured and unstructured data to come up with business insights. Some of this data can range from communications with clients to financial data. The bad thing is that there is a looming threat of this data falling in the hands of cybercriminals. If this happens, not only could be the future of businesses in jeopardy, but their relationships with their clients and other stakeholders could also be at risk.

    Ideally, businesses need to invest in security tools that fit right into their data environments without making big data analytics tough. On the other hand, you- as an auditor- should assess the tools you use for auditing with a lot of criticism. The last thing any auditor wants is to compromise the security of their client’s data when doing their job. This is why training in the latest developments in a world run by big data is essential.

    Big data promises a lot of opportunities in the world of audits and analytics- from increasing analytics efficiency to improving the decision-making process. As long as the challenges behind the adoption of big data in analytics and auditing are eliminated, it will be much easier for businesses to grow and tackle risks. Be sure to up-skill and keep up with trends in the big data world to take advantage of it.

    About the Author

    Ken Lynch Reciprocity Labs - ISOUpdate.com

    Ken Lynch is an enterprise software startup veteran, who has always been fascinated about what drives workers to work and how to make work more engaging. Ken founded Reciprocity to pursue just that. He has propelled Reciprocity’s success with this mission-based goal of engaging employees with the governance, risk, and compliance goals of their company in order to create more socially minded corporate citizens. Ken earned his BS in Computer Science and Electrical Engineering from MIT.  Learn more at ReciprocityLabs.com.

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    Choosing the Right ISO Consultant - ISO Update

    The current competitive marketplace is demanding for quality products and services that deliver exceptional customer experience. Getting globally recognized as a “quality first” brand can be the key to achieving a competitive edge in today’s growing global marketplace. If you are considering certification, choosing the right ISO Consultant is a critical decision that will determine how efficiently and seamlessly your certification process will take place. The right consultant can also change how fast you achieve certification.

    In the whole process of ISO certification, your ISO consultant plays a pivotal role in terms of providing solutions for problems you may not have even realized. Hence your consultant must be knowledgeable on the process flows, required optimizations and compliance parameters.

    Important note: An ISO consultant cannot give you an ISO certificate, that is the role of a Certification Body (CB). Your consultant is responsible for setting you up to be ISO compliant and passing the external quality audit performed by a third-party auditor from a CB. It is only after passing your external audit that your organization is issued the ISO Certificate. Consider your ISO consultant an extension of your organization, not a third party.

    Parameters you should be assessing while choosing your ISO Consultants:

    Relevant Knowledge and Expertise

    When selecting a consultant for the implementation of a standard in your organization, consider their knowledge on the fundamentals of ISO Standards, specific requirements, common mistakes they have seen in their history as a consultant, documentation support, etc., because you will need to rely on them to be the expert on ISO so you can remain the expert on your organization. You should also consider the consultant’s history and track record for the number of certifications issued for their clients and their current client base. Consider this your initial product review, you may even want to check references and/or reviews as this will illuminate the efficiency of the consultant you are interested in.

    Client Reference

    Your ISO Consultants should be responsible for providing support for organizations across multiple disciplines and stages. They should be experts in advisory, consulting, management and internal auditing. When considering a consultant, the success rates, past projects, client satisfaction, diverse industry experience, client testimonials and case studies will help you in determining their credibility. Be sure to obtain honest, reliable and credible client references as they are an effective means to choose the right partner to initiate your ISO Certification process.

    When finding client references, look for organizations in similar industries or niches to your own who have successfully obtained an ISO certificate as it will give you added confidence that this consultant is comfortable and familiar with your industry and the unique challenges it faces.

    Communication and Building Rapport

    You will be meeting your consultant for regular reviews, discussions, strategy formulation, internal audits, and other activities deemed necessary, so it is important to build a rapport and trust your consultant. You will be working together for the successful implementation of ISO Complaint processes, final certifications and for renewals each cycle of the certification process. Trusting your consultant to properly advise you is paramount. Ensure you set yourself and your team up for success with proper communication lines – consult your organization to determine if this consultant fits well into your organizational culture. You might want to consider using similar practices as to that of hiring for your own team, as your consultant should be viewed as an extension of your organization.

    Customized Services

    The ISO Consultants must be competent enough to deliver customized services for their clients as every client should begin with a clean slate. Each organization is different, even within the same industry as their other clients, so it’s important that they tailor every item to your specific needs and listen to your actual practices. It is important to remember that your processes that are written down, should be what you do or will do. When it comes time for your certification audit, the auditor will be checking and double-checking your processes, and if your consultant copied previous examples from their clients and it’s not something you do, you will be written up for a non-conformance. The accuracy and specificity must be detailed by your consultant to ensure your organization is set up for success. Standard implementation should be flexible enough for your needs and must align with the organizational goals while still being compliant with the ISO requirements.

    Result Oriented

    Being result-oriented is extremely important in the ISO industry. Your ISO consultant will outline an implementation timeline including the process improvements, general dates for internal audits, recommend necessary training, and other important KPI’s (key performance indicators), within the timelines and budgets discussed to ensure your organization will achieve certification. Process improvements and implementations should be selected carefully and strategically to utilize time and resources effectively within your organization to maximize your organization’s potential for future business growth and ensure the standard is a value-added system.

    Pricing and Timelines

    Proper ISO implementation and certification is a long-term investment and highly result-oriented, therefore, we recommend considering all other factors before you evaluate the dollar value of each consultant you are considering. While price should be a factor in your decision, it is important to know what is associated with the price tag including quality, experience, knowledge and all the factors we’ve already covered in this article.

    Hence, while deciding on the pricing, have a detailed meeting and go through the service offerings and capabilities of the ISO Consultants. The quote you receive from your consultant will consider numerous factors like the timelines and turnaround of your certification, your organization’s size, industry, complexity, and if you’ve ever been certified before. If you are brand new to ISO standards, it will be a much more in-depth process to implement your system than if your consultant is simply reviewing and improving your system.

    Your consultant must provide clear timelines with milestones and an estimated completion time of the ISO Certification process from the start to getting certified and the renewals when they provide you with a quote. Understand that this might not be exactly accurate to what will happen. As hidden costs and altered timelines might occur during implementation.

    Your Checklist for choosing the right ISO Consultant

    • Do they have the required knowledge and expertise on the specific standard you are looking to get certified to?
    • What is their history within your industry? Can they provide you with client reviews and their client history within your industry?
    • Do you trust this consultant and does your organizational culture match with this individual or consulting team?
    • Does this consultant customize their services to meet your requirements and unique challenges?
    • Are they results-oriented and willing to outline specific KPI’s that will ensure your certification is a value-added process?
    • Do you believe the cost of their services is fair for the benefits you will receive?

    When considering your ISO consultant, it is important to look at the bigger picture. Consider the time involved with your consultant, your trust and confidence in their work, and the value you believe their work will have in improving your operations. This is a lengthy process depending on your current status with the standard you wish to be certified to, so choosing the best consultant for your specific needs will make your time and investment well worth it in the end if you choose the right consultant for your organization.

    About the Author

    John Wick is an ISO Consultant working with Aurion ISO Consultants in Dubai. John likes to write on ISO Training, ISO Consulting, latest changes in ISO Standards, industry-wise benefits from getting ISO Certified. Reach out for expert consultation on any ISO related queries.

    About Aurion

    Aurion ISO Consultants, Dubai offers world-class ISO Services such as Training, Consulting, Certification, Implementation, and Audits in Dubai, UAE and Worldwide.

    Aurion ISO Consultants is an Award-Winning Consultant firm in Dubai, UAE and one of the fastest-growing ISO Service provider in the UAE and GCC region. We have assisted 1800 clients across several countries globally.

    We provide you with a Single-Window Solution with ISO Consulting, ISO Training, and ISO Implementation and ISO Audit Services. With our ISO Certification, you can transform your business into quality first one.

    Contact Us: Aurion ISO Consultants | 0097142504150 | contact@aurioninternational.com |#213&214,6E-A Dubai Airport Freezone, Dubai | www.aurioninternational.com

    While you are planning to implement ISO Certification Standards for your organizations, to know more about the ISO Certification standards and all ISO related services from Aurion ISO Consultants, you call us right away!

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      Over 25 years of IT Security experience. Namely with ISO 27001 as a Lead Auditor and implementor. Have worked on National Government/federal projects including European Commission, UK Government and National Health Service.

      Clients included

      Sainsbury’s, Tesco, IBM, HM Land Registry, Hutchinson, BT, European Commission, ING Bank, BP, Barnados, Michellin, GSK, Novartis, Dyson, National Grid,

      Have authored many publications and books on IT Security.

      Main skills are in IT Security Risk and Compliance, IT Security/solution Architecture. Cloud AWS, AZURE platform and Identity management with IoT.

      Over 30 successful ISO 27001 audits and implementations ic

        by -

        I am IRCA accredited ISO Systems Lead Auditor since 2011 conducting audits against International Standards. I have audited companies against ISO Systems and national regulations. (9001, 45001, 18001, 10002, 31000, 27001, SA 8000). I have auditing experience gathered from 200 Cities in 84 Countries around the World, conducted 388 Audits (606 Man days). I strive continually for excellence.

        I provide exceptional contributions to all parties gained from different companies I have audited. I am a retired Quality Management Systems specialist. Since 2012 I have been conducting 3rd party audits for international authorities and certification bodies such as (Bureau Veritas, International Air Transport Association IATA). I am a certified Performance Coach accredited by International Coaching Federation ICF. I am a member of the American Society for Quality and have recognized publications and projects in Quality Management Systems.

        For more details, check my LinkedIn profile.

        Please let me know in case you may need additional information regarding my background or experience. I can provide all training records and my audit log for the last 10 years.

        I can be reached anytime via email at ferhanbugay@gmail.com or by cell phone, +90 505 374 40 95.

          by -

          I am IRCA accredited ISO Systems Lead Auditor since 2011 conducting audits against International Standards. I have audited companies against ISO Systems and national regulations. (9001, 45001, 18001, 10002, 31000, 27001, SA 8000). I have auditing experience gathered from 200 Cities in 84 Countries around the World, conducted 388 Audits (606 Man days). I strive continually for excellence.

          I provide exceptional contributions to all parties gained from different companies I have audited. I am a retired Quality Management Systems specialist. Since 2012 I have been conducting 3rd party audits for international authorities and certification bodies such as (Bureau Veritas, International Air Transport Association IATA). I am a certified Performance Coach accredited by International Coaching Federation ICF. I am a member of the American Society for Quality and have recognized publications and projects in Quality Management Systems.

          For more details, check my LinkedIn profile.

          Please let me know in case you may need additional information regarding my background or experience. I can provide all training records and my audit log for the last 10 years.

          I can be reached anytime via email at ferhanbugay@gmail.com or by cell phone, +90 505 374 40 95.

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          ISO 9001 as a Strategic Planning Model - ISO Update

          Written by Kashif Mumtaz

          Regardless of the other terms used in ISO 9001:2015, the term, Strategic Direction has not been defined in ISO 9000:2015 Quality Management Systems – Fundamentals and Vocabulary. However, ISO 9001:2015 contains the following strong linkages to the strategic direction of the organization:

          • Clause 4.1 – External and internal issues must be relevant to the Strategic Direction of the organization.
          • Clause 5.1 – The Quality Policy and Quality Objectives must be compatible with the Strategic Direction of the organization.
          • Clause 5.2 – The Quality Policy must support the Strategic Direction of the organization.
          • Clause 9.3 – Management Review Process must ensure the suitability, adequacy effectiveness and alignment of the Quality Management System with the Strategic Direction of the organization.

          Strategic Direction as we believe is the organization vision of where the organization wants to be in the future and the development of an overall Strategic Plan is affected by various internal and external factors. Refer to the clause 4.0 of ISO 9001:2015 Context of the Organization which states that the organization shall determine external and internal issues relevant to its purpose and its strategic direction and those affect its ability to achieve the intended results of its Quality Management System. ISO 9001:2015 further elaborates in Notes (1 – 3) of the clause 4.1 that issues can include positive and negative factors or conditions for consideration – Understanding the external context can be facilitated by considering issues arising from legal, technological, competitive, market, cultural, social and international, national or regional economic environments. Understanding of the internal context can be facilitated by considering issues related to values, culture, knowledge and performance of the organization.

          The strategic planning process is a continual process and if we look at the traditional strategic planning process, it very much resembles with the Plan-Do-Check-Act (PDCA) Cycle of which ISO 9001:2015 is a big promoter to apply this cycle to all organizational processes and the Quality Management System as a whole to implement plans to achieve objectives including strategic.  In addition, various functions within the organization having their own strategies can closely be aligned and integrated within the Context of the Organization which is basically overall strategic plan of the organization highlighting all internal and external factors with their resulting impact on the organization along with the approaches to managing risk(s) at the functional and company-wide levels for the achievement of larger mission of the organization.

          Having said that, we can say that framework provided by ISO 9001:2015 can be used by the organizations for strategic planning but when the management rejects QMS as strategic planning model and make intuitive decisions then ISO 9001:2015 cannot address or contribute in the overall strategic planning process.

          About the Author

          Kashif Mumtaz is serving as QA Manager at Omrania in Riyadh, Saudi Arabia and has more than 17 years’ experience in quality assurance & management systems. He is Chartered Quality Professional (CQP) and holds a master’s degree in Quality Management from UK