Written by: Abroo Murtaza
Customer satisfaction should be the top priority of every company, and that is what makes certification like the internationally recognized ISO certification and CE Mark Certification that “indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area”. No matter what product it is, there is always a set standard for it to fit in.
In this article, we will highlight ISO 9001:2015 which is an international standard that helps organizations with a framework for an effective quality management system to improve performance capacity, improve company efficiency, reduce waste and enhance the customer experience through a process-based approach. Here are the benefits you should know if you are considering certification to ISO 9001:2015.
What are the Major Benefits of ISO certification?
Integrating an ISO 9001:2015 quality management system through proper implementation and continued improvement will let you focus on your business’s crucial areas and enhance its efficiency, while also uncovering areas your system is inefficient and areas of potential wasted resources. The management system will create a strong foundation for your business, allowing for smooth operation and consistent results which can translate into increased profits and improved customer satisfaction.
Improved Staff Performance:
ISO certification encourages employees to implement the methods and processes that can help identify the problems and loopholes that are hindering the effectiveness of their operations. Uncovering these areas in a timely manner and before problems arise is beneficial to the company’s bottom line and company morale.
With proper channels and processes established, employees have less risk and responsibility placed on them, and more freedom to do their job and perform better.
To put it simply an ISO 9001:2015 QMS framework is a uniquely individually constructed system within an organization specifically designed with their procedures, documents, the process for keeping the end product’s quality intact, dividing the responsibilities, and allowing for checks and balances at every point.
It also enables employee’s opportunities for things like training and outlets for system improvement like internal audits that help not only the employee grow in their role, but the organization grow with the changing needs of its customers.
Improving the Company’s Efficiency:
After a thorough survey of its working strategy, a properly implemented QMS focuses on dividing the employees’ responsibilities for quality control. This is done by assigning roles, leaders, and responsibilities for the various checks and balances in each process.
This will help improve your company’s operating efficiency and overcome anything hindering your company’s progress. This is done by ensuring no end product or service that your company produces can be allowed to go through the system without proper quality control measures in place to ensure its satisfaction level.
Even after a product is out of your control and in the hands of the customer, the QMS is still working to ensure feedback and continual improvement occurs to continue to make your company the best it can be based on objective evidence, third-party reviews of your system, and consumer feedback.
Reducing Waste and Improving Working Progress:
Instead of moving forward with blind hope that no mistakes will happen or only making changes when a mistake is made, an effective QMS asks you to focus on looking to the future and try to foresee possible problems and prepare for them. Preventative measures that minimize future problems through safety measures and protocols in the event of any foreseeable problems.
QMS helps you to get an improved strategy that directs your way towards improved working progress. It saves both time, energy, and efforts of the employees.
Enhanced Customer Experience:
Enhancing your customer’s experience is often the top goal of an organization. Happy customers are repeat customers. But how can you possibly add that to a procedure or process?
ISO 9001:2015 asks your company to focus on improving the framework of our organization, and having business processes and procedures rooted in quality.
By enhancing work quality you gain a better customer experience through smooth transitions from all aspects of the buyer’s journey, which can achieve the ultimate goal of a happy customer willing to do business with your again or share their experience.
ISO 9001:2015 also asks you to learn from your customers to find out what they enjoyed or did not enjoy through working with you. Through this continual improvement, it helps you as an organization learn and grow from your own customers, increasing the chances of creating happy customers who feel heard.
Suitable for All:
No matter what organization it is, a company or an institute, ISO certification is beneficial for all large and small companies.
Moreover, the best part is that ISO certification is globally recognized and contributes to increasing their authenticity on a broader scale.
Customers can also feel validated that you are who you say you and they are getting what they paid for through the trust gained from holding an international standard.
To Sum it Up!
Getting ISO certification is a win-win situation for the respective organization. It’s suitable for any organization, regardless of its size or industry. It helps an organization reduce wasted time, energy, and money through increased efficiency. It can add to the trustworthiness of a company and increases its credibility among people. It also is a tool to boost morale amongst employees who feel heard and not overworked.
About the Author
Abroo Murtaza is the one enthusiastic and passionate writer who love to write about traveling based on the interest of exploring new places, reading about them and then delivering the knowledge through her pen. Moreover, Abroo is also fond of writing about technology trends, gadgets like latest, mobiles, cameras etc. She thus strives to provide accurate information and knowledge in respective areas of interest and educate people on real terms.
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.