When analyzing a problem and determining its root cause, you need to apply logical and critical thinking, analytical skills and calculations to fit pieces together like a puzzle to present a picture that makes sense to the beholder. When fixing a problem, it shouldn’t be enough to just use a band-aid solution – if you fix the symptoms only, the problem is more likely to occur again. You should want to determine the root cause of the problem to ensure that it never happens again. Determining a root cause can be an easy few questions and answers, but here at ISO Update, we want to help you improve your ISO 9001 Root Cause Analysis to ensure your organization is performing at its best.
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.