Trick: Only Hire a Consultant if…
If an organization’s staff does not have the time or skills to develop the QMS by themselves, a good consultant will make possible a speedy transfer of knowledge and skills. If the staff does have the time, there are enough published materials available from the web that will help staff obtain the necessary skills to develop the QMS.
Certification Bodies also often offer in-class and online training that are specifically designed to fit your industry needs. If you cannot find a course, seek CB’s that offer to tailor courses to your needs, or offer on-site training and will bring their training to your office, making the process easier for you and your staff.
Trick: Define SMART Objectives
Many organizations set quality objectives that are impossible to meet. Objectives need to be specific and relevant to the process or task to which they are being applied. They also need to be measurable and achievable within the resources that can be made available in a realistic and timely manner.
It’s helpful to have a start and completion date.
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.