- Name: Richard West
- Email: firstname.lastname@example.org
- Phone Number: 00 44 01778424962
- Location: United Kingdom
- Standards: ISO20000
More than 10 years experience in auditing ISO20000 and helping organisations retain ISO20000.
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.