Choosing to apply for ISO9001:2015 Certification can be a daunting experience – as the third-party audit date approaches you are wondering why you have applied for it, will it bring a positive change to your company and is it really a necessary step for your business? But ask anyone who has achieved and embraced this certification and it is clear the benefits far outweigh the labour involved in obtaining and maintaining the standard. In fact, like a positive lifestyle change, once in place it feels a natural process in the everyday life of your organization. So, all you need to do is; choose a starting point, set a plan and begin the changes one step at a time.
ISO 9001:2015 is one of the world’s most sought after and recognised standards. Its implementation will instil a culture of quality and a sense of responsibility amongst your staff. It will pin-point focus and direction on the company’s quality goals and objectives. Just as the benefits begin to pile up when you implement a lifestyle change, the benefit of implementing ISO 9001:20015 will be vast.
Your customers benefit by knowing the products they are buying or the services they receive are of the highest standard, they know you have listened to what they want and reacted. Customers don’t necessarily need to know your Quality objectives, your KPI measurements and all the internal workings that bring first class quality but what they do need to get from your company is confidence that their needs are being met and that that you go over and beyond to meet their expectations. This establishes a bond of loyalty to your company based on the trust of a solid performing product or service.
Your company benefits by incorporating quality into everything they do. Employees begin to think about quality, they hold each other accountable and by setting measurable objectives they can work together to produce the best quality possible and track their progress. It becomes a team effort and with top management involved at every level, the whole company is striving to meet the same goals. Your business becomes more profitable with less mistakes/waste and this can be re-invested for future improvements. Orders increase as customers approval of your high-quality products creates repeat business, new orders and fresh markets for your business to move into. Being on the pulse of what is required of your company and being able to produce it efficiently will set you apart from the other companies who chose not to embrace quality.
Globally you become accepted into the ISO9001:2015 approved list of companies, a brand as such, that defines the attention to Quality your company places on its products and services – not only a reflection on what you produce but a statement that you chose to supply your company with first class suppliers too. It places you in a league of companies that care about what their customers want, companies that want to offer the best experiences and overall an acceptance and confidence that you know investing in Quality reaps rewards for you and you customers.
If you are ready to be ISO 9001:2015 certified you can find a Registrar on the Registrar listings page of ISO Update http://isoupdate.com/registrar-listing
To the novice quality manager, ISO jargon can be extremely overwhelming. What is an NCR? What do you mean by OFI? Are we certified or accredited? But before you go and pull out your hair, let’s take a moment to go over some of the most frequently used terms and their definitions with regards to ISO and Management System Certification.