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ISO Update is an independent website that aims to provide information, resources, and updates around the Standards and Certification industry. We believe that organizational standards can help businesses of all shapes and sizes become more efficient and successful on a local, federal, or global scale.

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What are NADCAP Special Processes for Aerospace? - ISOUpdate.com

The term ‘special processes’ was first mentioned by ISO (International Organization for Standardization), which publishes a series of international quality assurance and management standards that help organisations document, monitor and improve their quality systems. Standardized quality assurance aims to improve customer satisfaction and overall organisational performance. One of the requirements to meet these standards is a series of special processes that need validation for service and product provision. But, what are NADCAP special processes for Aerospace?

Special Processes & Aerospace

The aerospace industry has implemented its own quality standards based on ISO 9001 which contain additional requirements specific to the industry. AS9100, AS9110 and AS9120 are the International Standards for Aerospace Quality Management Systems.

In the AS9100 series of standards, special processes refer to a set of linked procedures that lead to the creation of products and services whose end results would not otherwise be measured, monitored or verified before being released to the customer. Hence, these products and services require special attention during production to ensure that they are free of defects.

NADCAP

In the aerospace industry, the National Aerospace and Defence Contractors Accreditation Programme (NADCAP) plays a major, and mandatory, role acting as an approval body of the process used and ensuring the product is correct.

The accreditation process involves specific audits based on NADCAP requirements. For a NADCAP audit to take place, a company must first be AS9100 certified.

NADCAP Special Processes & Aerospace

Since special processes include procedures that alter or change the mechanical, chemical or physical parts of products within the operation or process, they require rigorous, standard-specific practices as well as qualified personnel or employees.

Organisations must have a well-defined procedure for review and approval for both equipment and qualifications of its employees.

Aerospace companies must provide evidence that proves their ability to achieve planned or expected results. This can be done by showing and keeping records of the processes involved in creating the product. This will allow the auditor to compare the processes to the existing standard requirements or procedures.

Examples

For instance, if a certain product was produced at a temperature of 100 degrees Fahrenheit, then the same temperature should be used in observation during the audit and still produce the same product. This serves to improve and display trust in the validity of the product and the set of processes the industry follows.

Revalidation is an important aspect of special processes, especially when changes are made to a product.

Using the previous example, when a product that was initially manufactured at a temperature of 100 degrees Fahrenheit is now being manufactured at 98 degrees Fahrenheit, the company must ensure the product’s validity and functionality remains the same.

Documenting Change

A key aspect to process change is documenting the change.

When changes are made to the process of making a product, the company, with the help of an auditor must ensure the process is revalidated to ensure that the product still meets the same specifications as it did before the changes were made.

The process of revalidation also emphasises the importance of industry standards such as ISO 9001 and AS9100 especially in a highly engineered industry such as aerospace.

In conclusion, special audited processes are very important in the aerospace industry because they determine the validity of a product by ensuring companies adhere to international standards, improving and increasing the production of quality products, and customer satisfaction.

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What is ISO 8601 Proper Notation of Dates and Times - ISOUpdate.com

As we welcome in the new year, if you are like us, you might struggle to remember the new date, let alone the order it should appear in when you denote it. The transition from 2018 to 2019 can be a headache, but did you know that ISO has a standard for that. Yes, even the date has a proper format, and it’s laid out in ISO 8601, the Date and Time Format Standard. ISO 8601 presents dates and times in a standardized format thereby removing confusion in international communication.

What is ISO 8601?

ISO 8601 is the international standard for recording and denoting dates and times using numbers to avoid confusion from different interpretation.

What is the ISO 8601 Date Format?

The internationally agreed way to represent the date is YYYY-MM-DD.

The internationally agreed way to represent time is hh:mm:ss.ffffff

When denoting time alongside the date, the Standard format is YYYY-MM-DDThh:mm:ss.ffffff +|-hh:mm

YYYY = four-digit year
MM = two-digit month
DD = two-digit day of the month
T = a set character indicating the start of the time element
hh = two digits of an hour (00 through 23)
mm = two digits of a minute
ss = two digits of a second
mmm = three digits of a millisecond (000 through 999)
+|- = time zone designator (Z or +hh:mm or -hh:mm), the + or – values indicate how far ahead or behind a time zone is from the UTC (Coordinated Universal Time) zone.

US time zone values are as follows:

EDT = -4:00
EST/CDT = -5:00
CST/MDT = -6:00
MST/PDT = -7:00
PST = -8:00

The History of ISO 8601

The first edition of the ISO 8601 standard was published as ISO 8601:1988 in 1988. It unified and replaced several older ISO standards on various aspects of date and time notation: ISO 2014, ISO 2015, ISO 2711, ISO 3307, and ISO 4031. It has been superseded by a second edition ISO 8601:2000 in 2000 and by the current third edition ISO 8601:2004 published on 2004-12-01. ISO 8601 was prepared by, and is under the direct responsibility of, ISO Technical Committee TC 154.

ISO 2014, though superseded, is the standard that originally introduced the all-numeric date notation in most-to-least-significant order [YYYY]-[MM]-[DD]. The ISO week numbering system was introduced in ISO 2015, and the identification of days by ordinal dates was originally defined in ISO 2711.

ISO 8601 is currently in the process of being updated and split into two parts anticipated to be released in March 2019. – Source


Read more about ISO Standards

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Understanding ISO 21041 and Unit Pricing - ISOUpdate.com

With ISO 21041, consumers can now make better and easier buying decisions that allow them to compare the values of related products and decide accordingly which one to spend their valuable dollars on. Following ISO 21041 and its protocol is not only beneficial for the consumers but also for the retailers through unit pricing.

Did you know: ISO 21041 is the result of an international effort that was led by a team of experts from Australia?

What is ISO 21041?

ISO 21041:2018, namely, Guidance on unit pricing, sets down several prerequisites that will allow consumers to compare the prices of similar items to make more informed buying choices.

ISO 21041 guides store owners and retailers on an effective way to display unit pricing on all the products in their stores, regardless of whether they are on shelves or in packages, as well as in the advertisements for these products and demonstrates how important it is to educate and provide clarity to consumers to maintain transparency.

What is Unit Pricing?

Unit Pricing, also known as comparative pricing, is the way of pricing products or services such that the price displayed shows the price of one standard unit of measure. This way, consumers can easily determine which product provides more value.

For example, if one milk company offers milk in a liter pack and another company offers milk in a half liter pack, then unit pricing demands that the prices of both companies be displayed according to one liter. This way, consumers can easily decide which company to opt for instead of having to perform calculations.

Why is Unit Pricing Necessary?

Inconsistent pricing methods can lead to a confusing shopping experience for consumers, which can lead to purchase trade off, where a potential customer determines your product is less than a competitor based on value. Even worse, this confusion can increase their decision avoidance, where a purchase could have been made but was bypassed to avoid emotional costs of making the decision. – Source

This level of confusion leads to distrust among the consumers for the retailer. By opting for an easy to understand and evaluate method of pricing, retailers can demonstrate that they believe in transparency and aiding their consumers. This is because price transparency is one of the most effective ways to gain the trust of consumers as it makes it easier to make purchasing choices.

This relationship between consumer trust and pricing transparency was apparent in a study conducted by Australia’s Queensland University of Technology, where consumers remarked that unit pricing helped them make easier purchasing decisions so that they could shop with a higher confidence.

The research also showed that adopting unit pricing also led to a positive change in the attitudes of the consumers towards retailers.

Unit Pricing and Global Consumerism

Standardized unit pricing will also make it easier for consumers to make more informed buying decisions on a more global level.

By adopting ISO 21041 ambiguity and confusion around the pricing system can be nearly eliminated.

Summary

“ISO 21041 includes guidance on the provision of unit price, their units of measure used to express unit price including weight, length, volume, count, area and other forms of measure. ISO 21041 also highlights guidance on the display of unit price, and the implementation, communication and education of consumers.

ISO 21041 is applicable to any retailer, including supermarkets, hardware stores, pharmacies, convenience stores, automotive parts suppliers and pet product suppliers.

Note: ISO 21041 is applicable to packaged and non-packaged food and consumer products where the price is displayed, including

— at point of sale, including in-store and online, and

— when relevant communications about the product are released (including advertising by electronic and printed formats).

Note: ISO 21041 excludes services and merchandise, such as clothing and electronic goods sold as a single item.”  – Source

In short, adopting ISO 21041 and standardized unit pricing not only helps the consumers make better choices but is also beneficial for the retailers as it promotes positive consumer attitudes and increases customers trust in your brand.

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ISO 55001 and Strategic Asset Plans - ISOUpdate.com

Understanding ISO 55001

ISO 55001 lays down the prerequisites for an asset management system. It gives a framework for the establishment and regulation of objectives, policies, processes, governances, and facilities involved in any organization’s pursuit of their goals and objectives. The standard highlights the necessity of having a management system.

ISO 55001 does not include or specify any financial, technical, or accounting needs for managing various types of assets.

ISO 55001 uses an organized and effective system for driving ongoing improvement and creation of value.

This is possible by effectively managing all assets and the costs, risks, and performances related to these assets.

ISO 55001 is complemented by the two other additions in this category namely ISO 55002 and 55000. They provide the principles, overviews, application, guidance and terminology.

Importance of ISO 55001

Understanding and conforming to ISO 55001 can provide support to organizations that want a more proactive culture and want to constantly improve their organization’s efficiency and effectiveness by creating the maximum value from their assets.

ISO 55001 also demonstrates a commitment to managing and optimizing costs, risks and performances to all the stakeholders involved.

As ISO 55001 is a globally recognized standard, it provides organizations all over the world with a common language and a framework that is consistent and aligns with other standards of management. This allows for seamless cooperation and alliance between different departments of an organization.

Primary Benefits of Complying with ISO 55001

1. Optimal Performance

This management system allows organizations to manage their opportunities and assets in long and short terms, effectively and efficiently. This way, they can meet or even exceed their performance expectations and become more socially responsible.

2. Improved Costs

An effective system for managing systems such as ISO 55001, improves the organization’s ROI, and reduces operational costs. All this is achieved without affecting the organization’s performance or sacrificing its values and commitments.

3. Better Risk Management

By regularly reviewing various operational procedures, processes and managing assets, the organization can make smarter decisions and reduce the risks involved.

4. Assured Improvement and Growth of Business

An effective system for managing assets encourages growth and improvement in all sectors of the organization and facilitates interdepartmental coordination. Thereby, improving communication and understanding of the organizational goals and values.

5. Effective Decision Making

When all the assets are managed effectively and are optimized to align with other management standards and the organization’s goals and objectives, then the organization’s think tank can make more effective and practical decisions that further increase the probability of realizing goals.

6. Inspires Confidence in Stakeholders and Improves Organization’s Reputation

Complying with ISO 55001 demonstrates to both internal and external stakeholders that the organization takes asset management seriously and is committed to improving performance.

Who is it for?

Managing assets is something that every organization should consider a priority. It is what helps the organization optimize performance, streamline production and operation, ensure continual growth, and help them become more socially proactive and responsible. Therefore, ISO 55001 is little short of a staple item for every organization

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ISO and Agriculture - ISOUpdate.com

This document, originally posted on ISO.org details the role ISO standards have within the agricultural industry, the benefits seen, and technology available. We have summarized the key points for you to digest. View the full document on ISO.org.

ISO and Agriculture

“ISO Standards are used in agriculture to ensure sustainable practices are used to efficiently make use of farmland by providing guidance and best practices for farming methods, machinery and tools.
ISO standards for agriculture cover all aspects of farming, from irrigation and global positioning systems (GPS) to agricultural machinery, animal welfare and sustainable farm management. They help to promote effective farming methods while ensuring that everything in the supply chain – from farm to fork – meets
adequate levels of safety and quality. By setting internationally agreed solutions to global challenges, ISO standards for agriculture also foster the sustainability and sound environmental management that contribute to a better future”.

ISO Standards facilitate global trade by providing internationally agreed best practices and specifications for the agricultural industry processes, thus ensuring production is seamless. A common language is also provided in the standards, ‘widening opportunities for cross-border trade of foodstuffs and farm animals’.

This helps increase efficiencies for industries, and benefits the end consumer who receives higher-quality and more selection.

“ISO standards help organizations meet legal and industry requirements by setting benchmarks for the functional safety, traceability and quality of everything from the machinery and materials used in agriculture to the final food products. Developed through international expertise and consensus, they provide a sound basis for implementing public policy”.

Technology

The introduction of drones can potentially revolutionize farming with cost and time savings. Fitted with technology, cameras and sensors, drones are able to rapidly access farmland, assess and measure conditions, and map land accurately. ISO 21384 series ” ISO technical committee ISO/TC 20/SC 16, Unmanned aircraft systems, is working on the world’s first set of formalized International Standards in this area – the ISO 21384 series, which will define general specifications, product systems and operational procedures. They ill support the development of safe and effective drones for use in all settings, including agriculture, providing a platform for even better technology in this area”.

Source: Read more about technological advances, and a more detailed look into ISO and Agriculture.

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Understanding the Process Approach - ISOUpdate.com

What is the Process Approach? The Process Approach is the methodology of identifying inputs, expected outputs, and the process in each action. After identification, a relationship between all of these items is determined.

Quality assurance departments and manufacturing personnel perform processes every day. For example, approving suppliers, running quality control checks, shipping products, accepting and delivering products are all processes.

As per the 7 principles of quality management set forth by ISO, using the process approach allows organizations to plan processes to achieve their expected outcomes in the most effective and efficient manner, thereby improving the productivity and effectiveness of the organization.

Importance of the Process Approach

Understanding how the different elements of a process interact and depend upon each other can be a crucial step towards streamlining the entire process. The steps in one process may have a direct or indirect impact on the outcome of another process; therefore, the ISO 9001:2015 standard continues to emphasize the process approach.

For example, an organization operates an existing complaint portal and also sets up a customer feedback portal. Lack of a proper system in place to filter calls and then forward them accordingly to the concerned department, would result in chaos for both departments, and as a result, for the organization. The process approach encourages proper planning, which in turn helps avoid such problems.

Implementing the Process Approach

To apply the process approach, it is important to first understand the Plan, Do, Check, Act (PDCA) cycle, which helps identify processes and the different ways in which they interact and encourages problem-solving.

The PDCA cycle consists of four steps, namely Plan, Do, Check, and Act.

  1. Plan: Identify the main players and members involved in the process and identify the inputs and outputs of the process.
  2. Do: Execute the plan.
  3. Check: Ensure that the process is achieving the desired outcomes in the most effective manner.
  4. Act: Modify or upgrade the plan to improve efficiency and effectiveness.

Envision the Process Approach: Process Maps

To help envision how processes interact and to map them out, process maps can be a useful aide.

1. SIPOC Diagram

Envision your process in detail by identifying Suppliers, Inputs, Procedures, Outcomes, and Customers. This is only suitable for non-complex, linear processes. For more complex processes, the SIPOC diagram can be used alongside flowcharts to show dependency and interactions.

2. Turtle Diagram

This diagram adds to the SIPOC diagram by allowing the attachment of relevant documents and links to each process that may interact. Turtle diagrams also identify the equipment, owners and evaluation, and quality assurance criteria.

3. Swim Lane Flowchart

The Swim Lane Flowchart allows identification of all the individual actions and responsibilities, making it particularly useful for multiple members or departments involved in the process.

Summary

Defining their processes using the process approach and process mapping allows organizations to better define ownership, dependencies, risks, and opportunities for growth or improvement in an easy and efficient manner. This is essential information for the continuous improvement of any organization’s quality management system and for ensuring compliance with the requirements set out by ISO 9001:2015.

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4 Steps to an Effective Internal Audit

An Internal audit is one of the most important aspects within any management system. It is through audits that gaps, potential problems and possible solutions will be identified in order to maintain and improve the effectiveness of the management system.

However, not all audits add value to the system and in order. Follow these 4 steps to ensure your audits are effective. 

1. Be Planned & Programmed

Your organization needs to carefully determine which processes will be audited – not all systems have to be audited at once or with the same frequency. In order to do this,  consider the results of previous audits, the complexity and risk of its processes and the maturity of each process.

Auditors should consider the natural rhythm of the process being audited, including the synchronization of processes and time and the availability of trained and experienced auditors.

Specific timetables should be elaborated and these must be informed in advance within the organization, detailing which processes are to be audited – and when.

2. Use Competent Auditors

Auditors must be competent, objective and impartial. They must demonstrate comprehensive knowledge of the processes and the standard which they are auditing against.

3. Objective Communication

The findings and their details, i.e., non-conformities, positive areas, and areas for improvement – should be communicated during the audit’s closing meeting to everyone involved. These findings should also be discussed with the auditee during the audit and before recording it.

Information must be communicated in an objective and friendly manner and any suggestions should be informed in a constructive manner.

4. Record & Monitor Results

The results and the corrective actions encountered during the audit must be recorded and monitored in order to ensure that non-conformities are taken care of and improvements are made.

It is also important to establish who will be responsible for monitoring the actions necessary for closing a non-conformity or implementing an improvement.

For an internal audit to be effective, it is essential for this process to be carried out together with auditors and auditees. The planning and programming of internal audits must be consider information given by all involved.

Understand that the purpose of an internal audit is to identify possible weaknesses and areas for improvement in order to ultimately increase the effectiveness of the organization’s processes and its management system in general.



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Risk Management in Your Organization - ISOUpdate.com

Risk Management (RM) is the process of identifying, quantifying, evaluating and managing the exposure to all kinds of dangers, damages or losses faced by an organization in pursuit of its objectives. Part of Risk Management is to coordinate, assign resources and take the appropriate measure to reduce, minimize, monitor, and control the probability and/or impact of unfortunate events, or to maximize the benefits of an investment or an action.


Assessing Threats and Opportunities

We are all exposed to threats and opportunities that can either prevent us from achieving a specific goal or, in the case of opportunities, help us meet them in an effective way. Assessing, managing and mitigating losses is a process carried out by every organization whether they are conscious about it or not. However, this process is not always carried out in the best possible way. In order to effectively manage risk, it is essential for this process to be systematic, transparent and credible.

In order to effectively manage risk, it is essential for this process to be systematic, transparent and credible.

Risk Management

Risk Management considers the identification of two types of events: negative events which are classified as risks and positive events which are classified as opportunities. This process involves the following actions:

  • Understanding of the current situation (the context of the organization).
  • Identify the types of risk and opportunities an organization is exposed to.
  • Measure the potential risks/opportunities in terms of likelihood and magnitude of impact.
  • Define actions to respond in order to avoid or minimize damage or maximize the benefits of opportunities.
  • Monitor the progress of the actions.

Planning

Risk Management also involves having a plan in place in order to get things back to normal as quickly as possible if something bad does occur.

The benefits that a successful risk management may bring to an organization include:

  • Compliance to legal requirements or other requirements.
  • Assurance and enhanced decision-making.
  • Improve the efficiency of an organization’s processes.
  • Increases the effectiveness of actions taken within a project.
  • Efficacy of the strategy of an organization.

Risks affecting organizations can have consequences in terms of economic performance and professional reputation, as well as environmental, safety and societal outcomes.


Managing risk effectively helps organizations perform well in an uncertain environment and not giving due importance to risk can result in severe consequences for organizations as well as individuals.

Standards

There are many standards and regulations that address Risk Management, some of these are:

  • ISO 31000:2009, Risk management – Principles and guidelines.
  • ISO 14971:2000 Medical devices — Application of risk
  • Management to medical devices
  • ISO 17776:2000 Petroleum and natural gas industries — Offshore production installation — Guidelines on tools and techniques for hazard identification and risk assessment
  • CSA Q 850:1997 Risk Management Guidelines for Decision Makers
  • JIS Q 2001:2001 Guidelines for development and implementation of risk management system

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How Does ISO 45001 Differ to OHSAS 18001? - ISOUpdate.com

The new ISO 45001 standard has been published and supersede OHSAS 18001. It is a truly international standard as scores of countries will agree to it.

Note: Companies already certified to OHSAS 18001 will have 3 years’ to become certified to the new standard.

The new standard applies the ISO High Level Structure and is compatible with ISO 9001:2015 and ISO 14001:2015 thus easily integrated with these management systems and give more value to the organizations.



What are the Differences Between ISO 45001 and OHSAS 18001?

Context of Organization

Companies will have to define the Context of their Organizations, meaning the External and Internal Issues in the environment in which they operate. The Context will have to be systematically determined and monitored.

The organization shall have to look the conditions affecting the operations such as regulations, stakeholders and governance. They have to understand the drivers of their organizational culture.

Needs and Expectations of Workers

The Needs and Expectations of Workers and other Interested Parties such as Shareholders, Customers and Board Members have to be defined. From this step the requirements and deliverables of the Management System will be further developed.

Risks and Opportunities

Organizations will be required to determine the Risks and Opportunities that may impact its ability to deliver planned results which shall include enhancement of health and safety of employees during the job. Legal and other requirements have also got to be identified and considered.

Leadership

There is increased emphasis on the Leadership of the company to become engaged in and be responsible for the management system to be more effective.

Objectives and Performance Reviews

There is an increased focus on the Objectives determined by the organization as improvement drivers and their achievement shall be evaluated during Performance Review. The Objectives should support the Policy and shall be considered within the available resources. The responsibility for achieving Objectives, the time frame and measures to establish progress has to be decided and should evaluate whether Objectives have been achieved. Documented information has to be retained about objectives and plans to achieve them.



Communication Requirements

Communications requirements have been enhanced in terms of defining the objective of communication and if it was effective in addition to Who, What and When it should take place.

Removal of Preventive Action

Preventive Action has been removed from Corrective and Preventive Actions. The Preventive Actions are now undertaken in the Risk Management Processes while determining the risks and opportunities and ways to reduce or eliminate risks and undertake opportunities.

Health and Safety

It also allows the participation and consultation of workers to a higher degree in the Health and Safety Management System.

The new standard has requirements for taking care of and monitoring the health and safety of workers in the Contractor’s organizations and in Outsourced Processes and during Procurement Processes.

Risk Control

For the reduction of OH&S risks and eliminating Hazards the new standard specifies hierarchy of controls in an order of preference with reference to risk management. Hazards and risk controls are required to be planned in the operational controls. The standard introduces requirements for management of planned changes in operations such as working conditions, work force, equipment as well as changes in risks and known hazards.

Implementation of the new ISO/FDIS 45001 standard will result on overall better Health and Safety of Workers and reduced accidents.


Learn more about ISO 45001 Standard

Read more about Monitoring and Measurement in ISO 45001




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Tips and Tricks for ISO 9001 - ISOUpdate.com

Ready to implement ISO 9001 in your organization? Here are some ISO 9001 tips that will help make the process easier, and tricks to the process to be aware of and prepare for.

Tip: Implement ISO 9001 for the Right Reason

When implementing a quality management system (QMS) for ISO 9001, management should be clear about the purpose of the QMS. If the only driver is to get on customers’ tender lists or because a competitor has already got one, it’s highly likely that the QMS will remain a set of documents for certification purposes only.

Management should aim for a QMS that will help the organization produce quality products or services, continuously improve its process, and provide confidence to customers that the organization is capable of meeting their requirements all the time.

Tip: Motivate your Workforce

In order for organizations to achieve a desired level of quality, people need to get involved. People are the essence of organizations and their full involvement is essential to implement and maintain ISO 9001.

Employees can be motivated by:

  • Ensuring that everyone knows and understands the organization’s quality policy;
  • Defining and communicating responsibilities and authorities within the organization;
  • Building the competence of employees;
  • Providing adequate infrastructure and work environment;
  • Initiating improvements, e.g. by implementing employees’ suggestions.

Trick: Only Hire a Consultant if…

If an organization’s staff does not have the time or skills to develop the QMS by themselves, a good consultant will make possible a speedy transfer of knowledge and skills. If the staff does have the time, there are enough published materials available from the web that will help staff obtain the necessary skills to develop the QMS.

Tip: Take the Necessary Time

All too often organizations are in a hurry to obtain certification and do not spend the time needed to implement the system effectively. Before applying for certification, your QMS needs to be in place and its effectiveness checked through an internal audit, followed by corrective actions on audit findings.

Trick: Define SMART Objectives

Many organizations set quality objectives that are impossible to meet. Objectives need to be specific and relevant to the process or task to which they are being applied. They also need to be measurable and achievable within the resources that can be made available in a realistic and timely manner. It’s helpful to have a start and completion date.


Tip: Go Easy with the Paperwork

Many believe that everything in the system needs to be elaborately documented. ISO 9001 only requires one quality manual, six procedures, and approximately 20 records.

Often, organizations are better off sticking to what is required and keeping those documents simple; additional procedures and records should be considered only if they add value to the system.

Tip: Set the Example

Some employees may find it difficult to change their ways of doing and may have a tendency to deviate from defined procedures. To change this, top management should ‘walk the talk’, i.e., should not allow deviations from set procedures or permit the release of materials with deviations.

Under such an approach, employees will start respecting system requirements and everyone will take account of their responsibilities for the success of the QMS.


Learn more about ISO 9001 and how to engage top-level management to ensure the success of your QMS.